Richard Hicks
Service Coordinator / Estimator at Utility Trailer Sales of Washington- Claim this Profile
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English -
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Some German -
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Bio
Dale Lagerstrom
Rick was an excellent employee for Trans-System Inc. He was dedicated to the company success in multiple ways. He was a shift supervisor with excellent leadership and communication skills, metal fabricator for various specialty items, and technical adviser to mechanic under his supervision and kept the Parts Manager informed by e-mail and verbally of parts needed and used during his shift. Ricks attention to detail made him a great asset to the company.
Dale Lagerstrom
Rick was an excellent employee for Trans-System Inc. He was dedicated to the company success in multiple ways. He was a shift supervisor with excellent leadership and communication skills, metal fabricator for various specialty items, and technical adviser to mechanic under his supervision and kept the Parts Manager informed by e-mail and verbally of parts needed and used during his shift. Ricks attention to detail made him a great asset to the company.
Dale Lagerstrom
Rick was an excellent employee for Trans-System Inc. He was dedicated to the company success in multiple ways. He was a shift supervisor with excellent leadership and communication skills, metal fabricator for various specialty items, and technical adviser to mechanic under his supervision and kept the Parts Manager informed by e-mail and verbally of parts needed and used during his shift. Ricks attention to detail made him a great asset to the company.
Dale Lagerstrom
Rick was an excellent employee for Trans-System Inc. He was dedicated to the company success in multiple ways. He was a shift supervisor with excellent leadership and communication skills, metal fabricator for various specialty items, and technical adviser to mechanic under his supervision and kept the Parts Manager informed by e-mail and verbally of parts needed and used during his shift. Ricks attention to detail made him a great asset to the company.
Credentials
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Employee Relations
Ryder System, Inc.Mar, 2017- Sep, 2024 -
Reasonable Suspicion Testing
J. J. Keller & Associates, Inc.Feb, 2017- Sep, 2024 -
HD Electrical Systems
Ryder System, Inc.Sep, 2015- Sep, 2024 -
Preventive Maintenance Training
Ryder System, Inc.Sep, 2015- Sep, 2024 -
6-Sigma, Getting to the Root of the Problem
Ryder System, Inc.Jun, 2015- Sep, 2024
Experience
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Utility Trailer Sales of Washington
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United States
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Truck Transportation
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1 - 100 Employee
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Service Coordinator / Estimator
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Dec 2022 - Present
VEHICLE SERVICE COORDINATOR: The Service Coordinator is responsible for the scheduling of vehicles for maintenance in a large repair facility. The Service Coordinator acts as an advocate for their clients and provides information on how they can access services. In addition, they work as an intermediary between clients and repair facility. Essential Duties • Communicating with clients and employs about services and/or repairs needed. • Collaborating with clients and employs about services and/or repairs needed. • Delegating tasks to appropriate team members. • Facilitating cross-channel feedback from customers and employees to management and executive teams. ESTIMATOR: Estimators lead customers through the process of getting their vehicle repaired after an accident. They act as the liaison between the customer and parts vendors to ensure the repair process goes smoothly and is completed correctly. The estimator provides an appraisal for a client on their needs and requirements. Essential Duties • Examines damaged vehicle to determine extent of structural, body, mechanical or interior damage. • Estimates cost of labor and parts to repair or replace each damaged item. • Reviews repair cost estimates with Manager. • Determines feasibility of repair versus replacement of parts. • Drafts work order consisting of required repair services after approvals and enter the order into work management system. Service Coordinator/Estimator Combined Skills and Responsibilities • Good management, prioritization, and multitasking abilities. • Excellent interpersonal skills to build strong relationships with colleagues and customers. • Able to give and receive feedback and constructive criticism from a variety of channels. • Excellent strategic planning and problem-solving skills. • Working with team leaders, managers, and department heads to learn departmental needs and goals. • Reviewing and analyzing processes to identify inefficiencies and areas where improvements can be made. Show less
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Commercial Parts Manager
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May 2022 - Mar 2023
Under minimal supervision, the Commercial Parts Manager will be responsible for the complete operation of the parts department. Using OEM software to find the correct parts for stocking parts warehouse and returns. Also processing both internal company operation and over the counter requests. Key Responsibilities • Use OEM software to process parts request by VIN number • Knowledge of aftermarket availability and sourcing of parts • Analyze inventory requirements • Order, receive and track parts for both counter and repair order sales • Perform work accurately with proper paperwork and accounting • Keep up to date with developments in new technologies and systems • Uses safe working practices and follows all company safety requirements • Complete warranty and return submissions in a timely manner • Insure that inventory cycle counts are completed and variances are reconciled • Ability to make recommendations on corresponding parts to complete repairs properly • Maintain an organized work environment • Maintain relationships with vendors • Communicates effectively with Service Writer, Shop Coordinators and Shop Managers to ensure status of parts are understood Show less
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Penske Truck Leasing
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United States
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Truck Transportation
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700 & Above Employee
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Maintenance Coordinator
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Nov 2020 - Jun 2022
The Maintenance Coordinator will complete inventory and administrative processes that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to internal and external customers. Support the branch Financial Manager by providing guidance and information that contributes to branch performance and profitability. Key Responsibilities: • Full oversight of inventory productivity at the branch for timely service support while mitigating risk of inventory loss. • Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis. • Receive and store parts in an organized and easily accessible manner. Ensure that updates to Parts Planner occur timely, complete frequent inventory cycle counts and ensure parts are available when needed. • Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner. • Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department. • Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability. • Use systems such as Service Net or AS400 to understand the operational dynamics for problem solving and process improvement. Show less
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Ryder System, Inc.
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United States
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Shift Supervisor
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Sep 2014 - Nov 2020
For more than five years, I have executed a wide range of operational and administrative efforts, including customer, quality, and workflow management with Ryder to achieve goals. As Shop Supervisor, I partner with senior managers to create a culture of safety, continuous improvement, and productivity. To excel in a competitive environment, I liaise with cross-functional teams to resolve customer problems, maximize profitability, and control and reduce expenses aligned to long-term business goals. I make it my mission to perform all assigned work aligned to company policies and procedures. Core Achievements: ✪ Championed excellence in customer relationship management to boost retention and satisfaction; process billing and negotiate with stakeholders to solve problems and complete maintenance schedules on time. ✪ Increased quality assurance by performing in-depth inspections of repairs, uncovering ways to optimize productivity. ✪ Improved adherence to service level agreements, owning RO/PO reviews, approvals, meetings, and facility operations. ✪Led standardized procedural workflows, assessing gaps and instituting enhancements in practices and schedules. ✪Successfully developed QA measures and corrective action plans aligned to program expectations; complete documentation and record keeping according to local, state, and federal guidelines, such as OSHA and EPA. ✪Effectively maintained a 96% or better VMI while assuming dual roles of Manager and CSC. Show less
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Lowe's Companies, Inc.
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United States
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Retail
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700 & Above Employee
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Customer Service Associate (CSA)
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Apr 2014 - Sep 2014
My time with Lowe’s was successful and challenging. As Customer Service Rep, I accomplished all responsibilities in a high volume, fast paced environment with a commitment to problem solving and meeting the needs of customers. In this capacity, I provided high quality work as a collaborative and dedicated team member, handling customer concerns with poise. My primary duties included safely operating equipment, such as electric lifts, forklifts, pallet jacks, and others. Core Achievements: ✪Delivered world-class customer service at each interaction while boosting department sales by 5%. ✪Exceeded expectations in merchandising, project planning, and marketing products based on customer inquiries. ✪Processed inventory and large, heavy products in a safe manner; worked in a demanding, physical environment. Show less
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Pendleton Grain Growers
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United States
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Farming
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1 - 100 Employee
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Shop Foreman
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Oct 2011 - Aug 2013
In 2011 I joined Pendleton Grain Growers - a high quality seed plant company with 80+ years of experience providing expert and certified seed services. As Foreman and Assistant Manager, I established new fleet service department from the ground up with responsibility for trucks, trailers, and equipment with the aim of revitalizing the maintenance program. During my time in this position, I crafted standard operating procedures and trained front line staff and management. Much of my work involved managing 15+ leased equipment items and maintained credit accounts of 10+ external vendors. Core Achievements: ✪Instituted highly successful fleet tracking computer program of 2K+ equipment and inventory items across the facility. ✪Oversaw 11 direct reports while supervising shop technicians tasked with handling repairs and overhaul equipment. ✪Drove productivity and reporting using key metrics on vehicles and inventory to streamline operations, record keeping. ✪Maximized fleet readiness with growth of 75%+ in one year using proven process improvement strategies. Show less
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Trans-System, Inc.
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Philippines
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Machinery Manufacturing
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Shift Supervisor | Service Writer
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Jul 2003 - Oct 2011
Customer Liaisons to technician to schedule servicing and/or repair of vehicle. Discuss the customers request and translate request into a repair order for technician. Prioritize and assign repair request from customer and management in order to stay within a 5 percent margin of set schedule. Reduce or eliminate outsourcing cost by maintaining scheduled maintenance of equipment through assignment of repairs to technician by abilities. Reduce and control expense cost through inventory issuing training. Control parts inventory and order parts as needed through purchase order. Maintained maintenance and service records on a computer logs. Tailored business plan and strategy for in-house fabrication department. Created expense and savings report showing a 20 percent savings on storage boxes and safety equipment for company. Compounded inventory and stock usage to maintained stock and cost records for Fabrication Dept. Trained technicians in fabrication procedures and quality control. Served as mentor to junior team members and managed team of 13 professionals. Show less
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Shop Technician | Lead Fabricator - Promoted within company
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Apr 1998 - Jul 2003
Maintain vehicle operation by completing inspections and preventive maintenance requirements. Corrects vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts, or systems, such as, power and drive trains, electrical, air conditioning, fuel, emission, brake, steering, hydraulics; completes machine shop operations; making adjustments and alignments including bearing loads, governors, oil systems, control linkages, clutches, and traction units. Maintained electrical, hydraulic and mechanical equipment in field environment. Position required ability to work independently and to meet deadlines. Fabricate from drawings and repair truck cab guards, step deck trailer bulkheads (deck risers), over dimension lights and numerous items. Fabricate and maintain specialty items as needed. Show less
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U.S. Army
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United States
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Armed Forces
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200 - 300 Employee
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Soldier
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1982 - 1992
Soldier - Light to heavy vehicle repair / Power generation unit repair / Squad leader. Honorable Discharge with following accomplishments: Southwest Asia Service Medal, 2 Kuwait Liberation Medal, 6 Achievement Certificates for above average performance, 4 Achievement Medals for Good Conduct. Successfully completed Primary Leadership Development Course (Honored), Advanced Individual Light Wheel Vehicle Mechanic Course and Advanced Individual Training for Power Generation Equipment. Show less
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Education
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1986 - 1987
University of Maryland
Certificate of Completion, Intro to Microsoft -
1984 - 1985
Central Texas College
Certificate of Completion, Automotive Service and Repair -
1988 - 1988
U.S. Army
Certification, Primary Leadership and Development Course -
1979 - 1982
Reardan High School
High School Diploma
Community
