Experience

React Computer Partnership

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Director

  • Jan 1997 - Present

  React Computer Partnership is an award winning, family run business that provides installation and support of IT systems for organisations who are looking to outsource this function, or need support for an individual in the company who looks after the IT. We understand that our services need to align with your business processes. That’s why we base everything on ITIL; the most widely accepted approach to IT service management in the world. Every call we get is given a priority based on how badly it’s affecting your business. Every result is then measured and we are proud to say that around 99% of all calls are closed within our target times and on average 50% of calls are closed within an hour. As well as providing a full infrastructure service React offers our award winning Intelligent Technology service. Intelligent Technology is designed to take your IT system from a series of desktops, laptops and servers that are strung together to something that reduces workloads, highlights overdue tasks and offers reports in real time. Intelligent Technology uses Industry standard software to bridge the gaps we often find between the line of business packages companies use and can normally lead to a reduction or removal of the workload conventionally needed for this. It is designed to run with your existing systems and services so implementation doesn’t mean major upheaval. The whole ethos of React is based around our CARE initiative. Courtesy: You will be treated in a professional and courteous manner Availability: There will always be someone available to answer your call and take the necessary action. Resolution: Our support technician will aim to provide you with a solution within a specific target time, using all available resources. Efficiency: We will make full use of all the products, services and technical expertise that we have at our disposal to provide you with the most cost effective solution



Expertise ISE Ltd

• IT Manager

  • Jun 1994 - Dec 1996

  IT Manager responsible for 8 IT support technicians supporting entire companies customer base. Supported Windows, Novell, SCO Unix & Xenix systems for commercial & NHS clients IT Manager responsible for 8 IT support technicians supporting entire companies customer base. Supported Windows, Novell, SCO Unix & Xenix systems for commercial & NHS clients



Anglia Business Computers

• United Kingdom
• IT Services and IT Consulting

• Support Technician

  • May 1990 - Jun 1994

  Working in a team of support techicians we supported customers remotely or through onsite visits. Responsible for installations of new IT systems from small 5 user systems through to 200 user systems. Client based was primarliy commcercial, local goverment & MOD contracts. Also providing end user training on newly install systems. Working in a team of support techicians we supported customers remotely or through onsite visits. Responsible for installations of new IT systems from small 5 user systems through to 200 user systems. Client based was primarliy commcercial, local goverment & MOD contracts. Also providing end user training on newly install systems.


Port of Felixstowe
• United Kingdom
• Retail Office Equipment
• IT Shift Supervisor

  • Mar 1982 - Jun 1990

Ipswch Computer Services
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Computer Operator

  • Feb 1979 - Mar 1982