Experience

NuMSP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Of Operations

  • Dec 2017 - Present

  • Develop a Business model to create and build a national Managed Services Provider. • Integrate acquisitions into one unified platform. • Created infrastructure which included marketing strategy, sales team and support team. • Established core client support matrices. • Coordinate with general managers to establish a smooth transition from separate businesses to being part of a larger organization. • Develop a Business model to create and build a national Managed Services Provider. • Integrate acquisitions into one unified platform. • Created infrastructure which included marketing strategy, sales team and support team. • Established core client support matrices. • Coordinate with general managers to establish a smooth transition from separate businesses to being part of a larger organization.



Computer Services Group, Inc

• United States
• Telecommunications

• Vice President of Operations

  • 2012 - Present

  • Manage in-house service team that included six department manager direct reports and 25 onsite service technicians. • Manage comprehensive client needs based assessments • Built client retention and referral programs with 90% retention effectiveness. • Expanded client base by 50%, while building increased recurring support services income • Manage in-house service team that included six department manager direct reports and 25 onsite service technicians. • Manage comprehensive client needs based assessments • Built client retention and referral programs with 90% retention effectiveness. • Expanded client base by 50%, while building increased recurring support services income



RTGREY CONSULTANTS, INC.

• Business Technology Principal

  • 2007 - 2012

  • Developed Client IT Departments and built technology solutions aligned with Client objectives • Analyzed Client technology, change and process re-engineering to maximize efficiency and effectiveness. • Coordinated customized training for Client executives as needed. • Developed and implemented Client technology security policies • Developed Client IT Departments and built technology solutions aligned with Client objectives • Analyzed Client technology, change and process re-engineering to maximize efficiency and effectiveness. • Coordinated customized training for Client executives as needed. • Developed and implemented Client technology security policies



IDENTAZONE, INC. (Bio-metric Security)

• Vice President – Business Opportunities

  • 2008 - 2010

  • Conducted client assessment and analysis to determine optimal Biometric Security solutions to maximize efficiency and effectiveness. • Defined client recommendations for utilization of newly developed systems; created created technology solutions to address client objectives. Analyzed opportunities for using different forms of Bio-metric Security to maximize efficiency and effectiveness. • Responsible for process re-engineering using change management and Bio-metrics to produce organizational competence improvement. • Implemented proprietary bio-metric technologies • Built and coordinated hands-on training and support



COMPUTER NETWORK SOLUTIONS

• 1 - 100 Employee

• Director, Network Operations Center (Consultant)

  • 2007 - 2007

  Developed and implement successful Network Operations Center (NOC) • Facilitated Service Level Agreements to identify opportunities for system failure response time improvement. • Instituted NOC organizational structure with 6 shifts representing 24x7 coverage and customer service. • Began developing trust relationships with clients to create management buy-in for new direction of NOC and built a new relationship to enable sales of NOC services and ensure residual income. Developed and implement successful Network Operations Center (NOC) • Facilitated Service Level Agreements to identify opportunities for system failure response time improvement. • Instituted NOC organizational structure with 6 shifts representing 24x7 coverage and customer service. • Began developing trust relationships with clients to create management buy-in for new direction of NOC and built a new relationship to enable sales of NOC services and ensure residual income.



Buccellati

• Italy
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Director Of Technology

  • 2001 - 2007

  • Responsible for management of all technology and support projects in three countries and three states • Established strategic direction for technology needs and analyzed workflow to develop proper system integrations. • Managed IT relationships with sales, vendors, management and 5 global IT consulting firms. • Established a Global Cisco Call Manager Express integration process with an ROI of 3 years after complete integration. Projected cumulative savings were expected to exceed $500,000 over a 5-year period. • Designed an automated repair order process, slashing tracking and repair response time by 50%, eliminating a support position, and saving more than $70,000 annually. • Led an imaging project to create a searchable database of retired inventory and customer records that saved $300,000 annually through easier access to customer histories and more accurate percentage discounting. • Consolidated accounting systems utilized at 4 separate locations using a Citrix Remote Terminal Server, eliminating 2 staff positions and saving $138,000 in annual labor costs. • Built-out 2 new retail stores, including computer technologies, alarm systems, video surveillance and telecommunications operations. Project was completed 3 weeks early and $150,000 under budget.

• General Manager, Operations

  • 1999 - 2001

  • Managed in-house service department managers and 45 onsite service technicians. • Conducted a needs assessment of the existing customer base to promote better customer service, and client referrals. • Identified potential weaknesses in technician skill sets and developed several hands-on skills development programs that increased staff retention. • Managed in-house service department managers and 45 onsite service technicians. • Conducted a needs assessment of the existing customer base to promote better customer service, and client referrals. • Identified potential weaknesses in technician skill sets and developed several hands-on skills development programs that increased staff retention.



OGILVY CORP. (Ogilvy Public Relations)

• Chief Information Officer

  • 1995 - 1999

  • Developed, executed and supported IT strategy for this international public relations company. • Controlled an $18 million annual operating and capital budget. • Managed 10 senior-level reports and a staff of 55 multi-tiered professionals in 44 offices worldwide. • Negotiated and managed contracts with IT and telecommunication providers and vendors, saving $1.5 million while ensuring the successful servicing of agreements valued in excess of $10 million annually. • Introduced custom designed software, creating a consistent technology framework across all business units. Saved $500,000 in first year development labor costs, with cumulative 5-year savings exceeding more than $4 million. • Managed a $2 million budget and led the move of the New York City office, completing the project on-time and $400,000 under budget. Launched the opening of the San Francisco office with a budget of $750,000, completing the project 3 weeks early and saving $125,000 from projected costs.



Health Insurance Plan Of Great

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Call Center Manager

  • 1993 - 1995

  Staff of eight handling calls from all HIP subscribers with both registration and benefit questions. Staff of eight handling calls from all HIP subscribers with both registration and benefit questions.



LaGuardia Medical Group, PC

• Healthcare Administrator

  • 1990 - 1992

  Facility with 68 staff and 44 Physicians Facility with 68 staff and 44 Physicians