Experience

Kaneka North America

• United States
• Chemical Manufacturing
• 200 - 300 Employee

• Supply Chain Representative

  • Jul 2020 - Present

• Customer Service Representative

  • Jun 2019 - Jul 2020



Office Team - Expeditors International

• Ocean Exports Agent

  • Aug 2012 - Mar 2015

  Developed a thorough understanding of each forwarding account in ocean exports from start to finish. Assisted each account as needed in addition to managing two assigned accounts. Played a key role in account recovery and upkeep. Worked as a floater on the Schlumberger account as well as other ocean accounts. Proficient in Schlumberger Gold. Consistently met and surpassed company KPI’s of 95% shipping documentation completion and 90% timely billing goals. • Learn and followed ocean/shipping regulations as regulated by the Federal Maritime Commission • Interacted with steamship lines, truckers, and other third party companies concerning cargo loadings/sail dates to meet customer/shipment needs • Created/updated bookings for individual shipments. • Filed AES/ITN for each shipments. • Compiled/presented ocean quotes for customer approval. • Provided excellent customer service regarding shipment issues and delays. • Prepared/forwarded ocean documentation with little to no errors and in a timely manner. • Managed letter of credit/bank draft shipments • Proactively managed receipt of goods/documentation • Quickly and effectively executed problem payable issues. • Maintained 52 hours of professional development Show less



Goodman Manufacturing

• United States
• Manufacturing
• 700 & Above Employee

• Warranty Analyst

  • Jun 2007 - Mar 2012

  Identified, researched, and analyzed product warranty claims.Assumed team lead role for special projects.Conducted webinar training for homeowners, dealers, and distributors.Researched Accounts Payable system for payment and check informationCreated, distributed, and maintained status reports on warranty claims to customers, distributors, and management. Analyzed and prepared analytical reports on warranty claim trends, patterns, and filings for management.Disseminated company warranty claim data, policies, and regulations to customers and distributors.Conducted research to support projects and program initiatives.Provided daily customer service. Show less

• Warranty Clerk

  • Apr 2004 - Jun 2007

  Warranty Department Distributed status reports on warranty claims to customers, distributors, and management. Created and maintained reports for distributors and management regarding current and historical warranty claim filings, trends, and patterns.Identified, researched, and analyzed product warranty claims.