Senior User Experience Designer

• Mar 2022 - Present

Product Designer

• Jun 2021 - Mar 2022

User Experience Designer

• Feb 2020 - Jun 2021

• Performed visual design and UX design exploration, using user flow diagrams, high-fidelity mockups and interactive prototypes • Created storyboards, journey maps and user flow diagrams to explore, define and communicate the desired product direction • Provided visuals, assets and written requirements to development team • Supported research efforts and created documentation for usability study and user research tasks • Lead UX improvements for core UI and form element items with research and observation and supplied new spec details and assets to development team • Provided UX guidance and visual design direction for software support bot help flows Show less

Senior User Experience Designer

• Jun 2019 - Feb 2020

• Developed visual design and user experience concepts, using wireflows, high-fidelity mockups and interactive prototypes • Managed the business unit’s design resourcing needs through design contractors and hiring a full-time interactive designer • Oversaw creation of a design system and component library that enabled collaboration across the product development group, ensuring compliance to global brand standards while meeting the needs of each unique enterprise software solution • Designed graphics for visual communication of leadership’s conceptual ideas • Advocated for the user while educating leadership and teammates on the values of user-centered thinking and the process and benefits of user research method Show less

UX Designer & Business Analyst

• Jun 2018 - Jun 2019

• Developed visual design concepts, high-fidelity mockups and interactive prototypes for enterprise applications • Created UX project plans that defined the UX methods to be performed at each phase of the project, including user-centric metrics • Communicated clear visual design requirements for the development team, including specs and assets • Managed user research, user interviews and usability studies • Developed early stages of a corporate UI design system • Wrote peer training documentation on a variety of UX methods Show less

Senior UX Designer

• Jan 2017 - Jun 2018

• Developed the UX strategy and end-to-end UX process for delivery teams• Produced visual solutions from wireframes and sketches to high-fidelity mockups, to final specs and assets for web, Android and iOS developers across 19 clients• Facilitated UX workshops for sales, delivery and product teams and produced final high-quality artifacts and presentations• Developed framework, worksheets and workshop to guide clients through the development of their chatbot character’s avatar visual and tone of voice, providing a solid base for the conversational AI experience to be created from• Worked closely with content analysts to improve user’s chatbot experiences by analyzing conversation data and user sentiment to propose refinements to conversational flow and chatbot response content• Contributed to three product teams with UX methods and visual design solutions Show less

Creative Director

• Apr 2016 - Jan 2017

• Created and directed visual assets for sales and marketing• Supported email marketing layout and design• Ensured brand consistency across all internal and external materials• Managed multiple projects from concept through completion, ensuring a high quality standard was met• Managed contractors to ensure quality of outsourced projects• Lead the creative team by prioritizing workload and providing clear direction• Created and directed user interface designs for three healthcare apps on iOS and Android platforms Show less

Associate Creative Director

• Dec 2009 - Apr 2016

• Developed brand standards and created and implemented company-wide templates• Created initial concepts and designs for company websites, interactive media, animated marketing materials and corporate t-shirts• Produced displays, sales collateral, direct response and signage• Worked with the sales team to deliver engaging sales demos and presentations• Worked with others in creating user interfaces and software product designs

Co-Founder

• Feb 2007 - May 2013

• Non-profit organization founder to raise funds and awareness for breast cancer research • Developed and implemented marketing efforts including creating logos, organizing fund raising events, tradeshow booth graphics and designing collateral materials • Designed products to create revenue — T-shirts, tank tops, onesies, baseball caps, bumper stickers and buttons • $80,000+ to date raised for Susan G. Komen foundation and local non-profits • Participated in Women's Expo, Race for the Cure, Webb Slough, Hoopfest, Spokane Indians Pitch for the Cure, etc. • Collaborated in organizing Pinktoberfest, Rack-A-Thon and Shuck for a Cure - Procured silent auction donations, sponsorships and volunteers Show less

Graphic Designer

• Jul 2009 - Jun 2010

• Redesigned entire publication layout • Designed cover and entire publication layout, monthly • Updated website content, monthly • Designed and edited publication ads • Redesigned entire publication layout • Designed cover and entire publication layout, monthly • Updated website content, monthly • Designed and edited publication ads

Production Artist

• Jun 2008 - Feb 2009

• Designed for print and web with brand style in mind • Flushed out campaigns using established design elements • Prepared files for output • Performed press checks • Designed for print and web with brand style in mind • Flushed out campaigns using established design elements • Prepared files for output • Performed press checks

Production Artist / Graphic Designer

• Apr 2006 - Jun 2008

• Designed for direct mail, point-of-sale and collateral under specific brand guidelines • Prepared files for output using printer specific guidelines • Performed major and minor photograph repair for campaign images • Created paper mockups for client presentations and award submissions • Designed for direct mail, point-of-sale and collateral under specific brand guidelines • Prepared files for output using printer specific guidelines • Performed major and minor photograph repair for campaign images • Created paper mockups for client presentations and award submissions

Graphic Designer

• Oct 2005 - Apr 2006

• Created circular promotions, from design concepts to sales material to final templates • Worked closely with sales staff, dealers, manufacturers and production department to keep an effective promotion that sells product and promotes the dealer’s store • Created circular promotions, from design concepts to sales material to final templates • Worked closely with sales staff, dealers, manufacturers and production department to keep an effective promotion that sells product and promotes the dealer’s store

Production Artist / Art Director

• Jun 2003 - Oct 2005

• Created initial concepts and designs for direct mail, point-of-sale and collateral materials under specific brand guidelines • Prepared files for output using printer specific guidelines • Created paper mockups for client presentations and award submissions • Completed photography touch-up work on high profile campaign images • Created initial concepts and designs for direct mail, point-of-sale and collateral materials under specific brand guidelines • Prepared files for output using printer specific guidelines • Created paper mockups for client presentations and award submissions • Completed photography touch-up work on high profile campaign images

Graphic Designer

• Sep 2002 - Jun 2003

• Designed and typeset a variety of print projects • Preflight and file correction • Performed film and direct to plate setup and output • Provided customer service over the phone and at front desk • Performed assorted bindery tasks • Designed and typeset a variety of print projects • Preflight and file correction • Performed film and direct to plate setup and output • Provided customer service over the phone and at front desk • Performed assorted bindery tasks