Administrative Assistant

• Jul 2021 - Present

Perform accurate data transfer from external sites to the internal site. Answer phones in a friendly manner and direct as necessary. Send out birthday and anniversary recognitions. Content creation for monthly company newsletter Create and post company-wide social media content. Maintain company social media accounts. Sourced online platform for internal swag store. Created vector images of logo for easy and clear resizing for swag and social media. Design company swag store graphics and email templates. External recruiting/sourcing of employment candidates. Marketing content/creation/implementation across various online marketplaces. Assist recruiting with phone interviews and decision process. Show less

E-Commerce Supervisor

• Oct 2020 - Jul 2021

E-Commerce Supervisor at Whole Foods Market

Assistant Store Manager

• Jun 2020 - Oct 2020

Facilitate in-store operations regarding Amazon related functions. Oversee 150+ associates including in-store shoppers and flex drivers. Provide ongoing support to staff by maintaining open lines of communication and building meaningful relationships. Leads morning announcements regarding safety protocols and review of work standards. Interact with on-site shoppers, perform safety and quality audits, and ensure customer satisfaction. • Increased units per hour from 45 to 65 for team by developing efficient workflows. • Remained up-to-date of changing COVID-19 protocols and communicated changes to staff while monitoring adherence. • Known for creating welcoming work environment where staff is heard and feels comfortable to speak up and ask for assistance when needed.• Update the in-store shopper map to maintain up to date location information in the mobile app to help in-store shoppers find products increasing their units per hour output.• Regularly assess headcount and order queue to determine ability to share team members to various other departments when needed. Show less

GIS Analyst Intern

• Aug 2020 - Nov 2020

Recruited to develop in-depth knowledge regarding GIS project management services, data model design services for ArcGIS Utility Network migrations, and custom ArcGIS mobile apps. Attended the ArcGIS 2020 Virtual User Conference and the ArcGIS 2020 Virtual Infrastructure Management and GIS Conference and web tutorials to learn software and various updates. Recruited to develop in-depth knowledge regarding GIS project management services, data model design services for ArcGIS Utility Network migrations, and custom ArcGIS mobile apps. Attended the ArcGIS 2020 Virtual User Conference and the ArcGIS 2020 Virtual Infrastructure Management and GIS Conference and web tutorials to learn software and various updates.

Process Assistant

• Aug 2018 - Jun 2020

Progressively promoted from inbound stow to process assistant and assumed expanded responsibilities over associate support, problem solving, and process improvements. Served as the Inbound Problem Solve Subject Matter Expert (SME) regarding inbound operations. Resolved issues with inbound products including damaged items and communicating with sellers. Collaborated with area managers, operation managers, and senior operations managers regarding staffing and supplementary facility needs. During the ramp up to Prime Week 2019, helped manage team of 600+ associates. • Developed Problem Solve Guide for new trainees to establish standard of work. • Provided ongoing coaching to associates regarding downstream process resulting in improved team stow rates. • Prioritized communication to ensure all departments worked toward common goal with special focus on liquid sortation and building-wide issues for improved efficiency. Show less

Cook

• Feb 2018 - Oct 2018

City Carrier Assistant (CCA)

• Oct 2017 - Dec 2017

Delivered and collected mail on foot or by vehicle under varying road and weather conditions and within an assigned route. Maintained professional, effective public relations with internal and external customers. Achievements: • Acquired an appreciation for workplace confidentiality. Delivered and collected mail on foot or by vehicle under varying road and weather conditions and within an assigned route. Maintained professional, effective public relations with internal and external customers. Achievements: • Acquired an appreciation for workplace confidentiality.

GIS Analyst Intern

• Jun 2016 - Jun 2017

Assisted GIS Director and GIS Technician with the completion of the county-wide update for NG911. Updated county-wide Ownership Guide. Monthly updates of addresses in the Name Book. Licensed computers for ArcGIS use. Updated emergency management maps with guidance from GIS Director. Interacted with multiple departments in the county daily and commended for always having positive interactions regardless of any issues that would arise. Assisted GIS Director and GIS Technician with the completion of the county-wide update for NG911. Updated county-wide Ownership Guide. Monthly updates of addresses in the Name Book. Licensed computers for ArcGIS use. Updated emergency management maps with guidance from GIS Director. Interacted with multiple departments in the county daily and commended for always having positive interactions regardless of any issues that would arise.

Customer Service / Various Industries

• Sep 2012 - Dec 2016

Throughout college, held various positions including: • Cook, Cox Bros. BBQ • Student Assistant, Yorgenson-Meloan-Londeen Funeral Home • Parking Control Officer, Kansas State University • Manager | Shift Leader | Team Member, Froyo Junction • Sales Associate, Kieu’s, Inc. • Waitress | Hostess, Henry T’s Bar & Grill Key Takeaways & Achievements: • At Yorgenson-Meloan-Londeen Funeral Home, I developed an understanding of how vital strong communication in multi-owner businesses is to successful operations. • At Froyo Junction, I was promoted to shift leader during 4th month of employment and, subsequently, manager after 9th month with the company. • I also planned a first-anniversary celebration for Froyo Junction that brought in a sales volume more than twice the company’s average daily revenues. • At Kieu’s, I was commended for ability to work with challenging clients. • During my tenure at Henry T’s Bar and Grill, I developed outstanding customer service skills, along with an understanding of the importance of consistently delivering high-quality work. Show less

Lifeguard

• May 2010 - Aug 2012

Protected patron safety by responding to and proactively preventing emergencies. • Commended by supervisor for outstanding work quality, attentiveness, and detail orientation. Protected patron safety by responding to and proactively preventing emergencies. • Commended by supervisor for outstanding work quality, attentiveness, and detail orientation.