Experience

Virginia Business Systems

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Technician

  • 2013 - Present

  Maintained and repaired multiple Konica Minolta products including changing transfer belts, fusing units, and imaging units Served customers by providing inventive solutions during periods of extended maintenance Performed all preventative maintenance on Production-class Konica C-8000 to ensure optimal performance, including cleaning, replacing parts and diagnosing issues before they prevented the machine from working Acquired knowledge of inner workings of devices from hard drive issues to software issues Show less



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Customer Service Representative

  • Aug 2011 - Aug 2012

  Fielded a high volume of customer calls in a deadline-driven environment Handled customer issues and answered inquiries in regards to credit cards, charges, payments, and upgrades Resolved tense situations and provided solutions in challenging customer calls Managed transfers when needed for cases where dispute or possible fraud may have been in place Fielded a high volume of customer calls in a deadline-driven environment Handled customer issues and answered inquiries in regards to credit cards, charges, payments, and upgrades Resolved tense situations and provided solutions in challenging customer calls Managed transfers when needed for cases where dispute or possible fraud may have been in place