Night Audit Supervisor

• Aug 2022 - Present

• Complete all daily front desk agents’ work; reconciles work from the day shift • Audit, balance, post and report financial transactions to ensure accuracy and verify proper cash and credit handling procedures are followed, provide performance feedback as required • Supervising team of night cleaners at the scheduled location; direct work, review work, provide performance feedback and coaching to the night cleaning team in the hotel; ensure that workers complete tasks in a safe manner; submit health and safety incident reports as required. • Provide next-day reports for Front Office, Housekeeping, Sales, Accounting, and Executive Offices including Bonvoy Award reports (Westin) • Respond appropriately to hotel emergencies, directing emergency response as appropriate, per established procedures, and in collaboration with other departments

Front Desk Ambassador (Trainer)

• Apr 2022 - Aug 2022

A Front Desk Ambassador promotes the BMR core values and service promises, and assists the leadership team with training, inspecting, building leadership, employee programs and events, and on-boarding new staff.

Front Desk Representative

• May 2021 - Apr 2022

• Welcome guests by greeting, answering questions, and responding to requests.• Manage walk-in traffic. Sign in guests as needed, verifying preregistration. Assign room, obtaining information and signatures, issuing guest room keys. Follow-up with all guests in a timely manner after check-in with a personal phone call • Fulfill packages that guests have booked and identify upsell opportunities• Maintain an inventory of vacancies, reservations, and room assignments • Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems • Provide quotes for room rates and up-sells the guest when possible. • Coordinate the Front Desk with the Housekeeping Department in terms of room readiness and special requests by the guests.• Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.• Manage phone activity including providing general knowledge to callers.• Provide concierge duties to guests by answering inquiries regarding the hotel and other services guests may require, such as entertainment, business, shopping, and travel.• General office duties that include reports, filing, maintaining a presentable Front and Back of the house, and stocking• Mail guest receipts• Resolve guest complaints within scope of authority; otherwise refer the matter to the Front Desk management.• Provide the next Front Office team with a daily pass-on of pertinent information

Customer Fulfillment Associate

• Mar 2020 - May 2021

• Efficiently pick and assemble orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers. • Pack orders with attention to detail including distinguishing between similarly named products, exact quantity, correct product codes • Ensure that products picked are of the highest quality i.e. no damaged products, freshest product selection, etc. • Correctly document and label all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc. • Balance fulfilment responsibilities with customer interaction and offer service including supporting issues to resolution. • Participate in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards, and efficiencies, customer satisfaction, safety, working conditions, and quality standards. • Demonstrate flexibility in completing /adjusting to working assignments based on customer requests and meeting daily delivery schedules.

Executive

• Oct 2018 - Nov 2019

● Carry out pre-flight security screening and hold baggage screening of departing passengers and their baggage.● Escort vehicles and persons in operational areas when required.● Control access points as required.● Report all serious incidents to the shift supervisor and to record such incidents that have occurred during the period of duty.● Prevent breaches of aviation security and safety in the area assigned and attend to any such matters which come to the notice of the officer.QRT (Quick reaction team) Responsibilities:● Supervising & handling flight operations during any delay/ cancellation & providing assistance to passengers and assistance against delayed/cancelled flights.● Monitoring arrival/departure operations like assisting passengers, dealing with mishandled baggage & raising reports for the baggage claims.● Ramp Audit● Counter Observations● BMA & BBA Observations● Ramp to Ramp transfer of passengers and bags● Maintaining proper coordination for the inter-terminal transfer of bags (T1-T2),(T2-T3),(T3-T1).

Officer

• Jan 2017 - Oct 2018

Front Office Supervisor Trainee

• Jul 2015 - Aug 2016

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. • Answer all guest calls, messages, requests, questions, or concerns. • Coordinate with Housekeeping to track readiness of rooms for check-in. • Assist the guests with directions and information regarding property and local areas of interest. • Count cash and close the cashier on daily basis. • Review requests for late check-outs and approve according to occupancy. • Clear departures in computer system to document that rooms are no longer occupied. • I used to handle night shift alone along with the duty manager. • Processing reservations for the walk-in guests • Making C-Forms for international guests.

Internship

• Dec 2014 - Dec 2014

Front Office Management Front Office Management

Internship

• Jun 2014 - Jul 2014

Internship

• Dec 2013 - Jan 2014