Experience

Lidl Eesti
• Estonia
• Retail
• 100 - 200 Employee
• Store Manager

  • Nov 2020 - Present


Eurowings

• Germany
• Airlines and Aviation
• 700 & Above Employee

• Professional Rebooking Centre

  • Jan 2019 - Oct 2020

  1st Level Booking Support Stations/Callcenter Rebooking in Irreg-case in order ofStations / PCC / Callcenters Rebooking ticketless PNRs Rebooking ticketed PNRs Arrange FIM PNRs in OneRes Support Stations/Callcenter by (GDS) PNR Irregs Dokumentation 1st Level Booking Support Stations/Callcenter Rebooking in Irreg-case in order ofStations / PCC / Callcenters Rebooking ticketless PNRs Rebooking ticketed PNRs Arrange FIM PNRs in OneRes Support Stations/Callcenter by (GDS) PNR Irregs Dokumentation



Wisag Losch Passage Service GmbH

• Team Lead

  • Apr 2017 - Dec 2018

  1. Functional responsibility for shift including personal and their duties according company regulations and take responsibility for the station activities during the shift including nonstandard situations and inform management if required. 2. Participate in the developing of quality standards and implementation including monitoring and correcting actions. 3. Check staff availability for next day and ensure required amount of staff according to company regulations. 1. Functional responsibility for shift including personal and their duties according company regulations and take responsibility for the station activities during the shift including nonstandard situations and inform management if required. 2. Participate in the developing of quality standards and implementation including monitoring and correcting actions. 3. Check staff availability for next day and ensure required amount of staff according to company regulations.



Aviapartner

• Airlines and Aviation
• 700 & Above Employee

• Ticketing Agent

  • Aug 2016 - Mar 2017

  1.Register,handle and process booking accordance with ticket sales rules and procedures. 2.Answer to customer inquiries in accordance with the customer service standard. 3.Represent the customer airlines during all handling. 4.Adhere to the rules set in the airlines manuals and other guidelines. 5.Check and handle the order of the booking system. 6.Handle cash and credit card payments in accordance with the rules and procedures. 7.Take care of daily cash payments and handle sales reports. Show less



HAVAS Europe

• United Kingdom
• Business Consulting and Services

• Ticketing Agent

  • Oct 2012 - Aug 2016

  1.Register,handle and process booking accoordance with ticket sales rules and procedures.2.Answer to customer inquiries in accordance with the customer service standart.3.Represent the customer airlines during all handling.4.Adhere to the rules set in the airlines manuals and other guidelines.5.Check and handle the order of the booking system.6.Handle cash and credit card payments in accordance with the rules and procedures.7.Take care of daily cash payments and handle sales reports.8.Handle direct customer reclamations Show less

• Ground Handling Supervisor

  • Aug 2012 - Oct 2012

  1. Functional responsibility for shift including the personal and their duties according company regulations and take responsibility for the station activities during the shift including nonstandard situations and inform management if required.2. Participate in the developing of quality standards and implementation including monitoring and correcting actions.



AS airBaltic Corporation Estonian Branch

• Travel Advisor

  • Jul 2011 - Aug 2012

  1.Register,handle and process booking accoordance with ticket sales rules and procedures.2.Answer to customer inquiries in accordance with the customer service standart.3.Handle customer inquiries received the phone,fase-to-face,by fax or e-mail.4.Sell the products and additional services Air Baltic Corporation

• Shift Duty Manager

  • Oct 2010 - Jul 2011

  1. Functional responsibility for shift including the personal and their duties according company regulations and take responsibility for the station activities during the shift including nonstandard situations and inform management if required.2. Check staff availability for next day and ensure required amount of staff according to company regulations.3. Participate in the developing of quality standards and implementation including monitoring and correcting actions 4. Responsible for all company staff long term (monthly) roster.5. To work closely with Tallinn Airport Authorities and company staff to secure most safe and punctual performance.6. Functional responsibility for shift including the personal and their duties according company regulations and take responsibility for the station activities during the shift including nonstandard situations and inform management if required.7. Plan company recourses in order to find the most economical justified possible solutions to allocate staff in accordance with personal skills, number of passengers, flights and any irregularities as well. Show less



Meriton Hotels Group OÜ

• Pool supervisor

  • Feb 2010 - May 2010

• Kiosk Supervisor

  • May 2009 - Jan 2010

  Coordination of the work of Grill by Meriton kiosksEnsuring that procedures and high quality service are followed.Solving complicated customer situations Staff instruction and coachingEvaluation of employees and giving feedback



AS Estonian Air

• Estonia
• Financial Services

• Passenger service shift leader

  • Apr 2004 - May 2009

  Coordination of the work of passenger handling shift. Ensuring the high quality and on-time handling to passengers. Ensuring that procedures of different airlines are followed. Solving complicated customer situations Staff instruction and coaching Ensuring customer service according to company’s customer service standards. Evaluation of employees and giving feedback Information Management in the team Participation in employees’ evaluation committee. Coordination of the work of passenger handling shift. Ensuring the high quality and on-time handling to passengers. Ensuring that procedures of different airlines are followed. Solving complicated customer situations Staff instruction and coaching Ensuring customer service according to company’s customer service standards. Evaluation of employees and giving feedback Information Management in the team Participation in employees’ evaluation committee.



Tallinn Airport GH Ltd.

• Estonia
• Airlines and Aviation
• 1 - 100 Employee

• VIP Service agent

  • Aug 1998 - Apr 2004

  Organizing VIP-passengers check-in and security controlOrganizing all services in apron if needed (passport control, security).

• Loadmaster

  • Aug 1996 - Aug 1998

  Ensure aircraft loading following the load plan.