Associate Customer Success Manager

• Sep 2022 - Present

Vendor Coordinator

• Feb 2022 - Aug 2022

• Research and lead generation of new Restaurant establishments across different provinces of Canada• Call and liaise with multiple stakeholders in a restaurant and market the LBSCO program to them• Provide all the necessary information about the Lunch Box by School cash online program• Coordinate with the Restaurants and set their expectations or communicate necessary requirements to them so that they could meet the LBSCO program requirements• Close off discussions with the Restaurants and secure the necessary documents/collaterals to commence work. Show less

Data Analyst Intern

• Jun 2022 - Aug 2022

Transformed and cleaned data using advanced Excel and Power BI to build quality reports that will help the company to make better decisions Transformed and cleaned data using advanced Excel and Power BI to build quality reports that will help the company to make better decisions

Client Account Manager

• Oct 2017 - Nov 2021

• Developed a business plan and strategy for the market and achieved the strategic expansion of the business from 1 city to the whole country • Managed 15+ client accounts including negotiating contracts and agreements to maximize profits • Focused on maximizing user experience while maintaining a 90%+ customer retention rate • Accurately forecasted and managed future monthly projections and reported them to C-suite executives which resulted in generating over 1 million in revenue every quarter Show less

Deputy Manager- Client Service & Coordinator

• May 2016 - Sep 2017

• Negotiated with the client for efficient service delivery at an effective price which lead to an increase in monthly revenue by 10% • Lead the admin department for daily reporting, and documentation, and send the same to the higher management • Renewed and retained business through persistent outreach, maintaining genuine relationships, and providing Gold Standard customer service and support resulting in over 80% customer retention rate. • Negotiated with the client for efficient service delivery at an effective price which lead to an increase in monthly revenue by 10% • Lead the admin department for daily reporting, and documentation, and send the same to the higher management • Renewed and retained business through persistent outreach, maintaining genuine relationships, and providing Gold Standard customer service and support resulting in over 80% customer retention rate.

Client Service Executive

• Jul 2015 - Apr 2016

• Communicated with over 25 clients & vendors daily via e-mail, phone calls, and on-site visits. • Increased client base by researching competitive advantage while targeting prospective client needs. • Promoted to deputy managerial role within 10 months (average promotion 2 years) • Communicated with over 25 clients & vendors daily via e-mail, phone calls, and on-site visits. • Increased client base by researching competitive advantage while targeting prospective client needs. • Promoted to deputy managerial role within 10 months (average promotion 2 years)

Trainee Marketing Executive-Part Time

• Jan 2015 - Mar 2015

• Client Handling & Follow up. • Marketing about Company’s product and services. • Handled, Maintained track and progress of a team of ten members. • Timely response to all queries at operational level. • Timely feedback from clients in pursuit of improving customer service. • Responsible for monitoring and administering the daily operational functions of the department. • Planning and implementing new sales strategies. • Monitoring the follow-up & conversion of existing enquiries. Show less

Intern

• Jun 2014 - Jul 2014

Successful training completion about the various components used in the making of Control panel of amusement rides, PLC training as well as understanding of various components used in making the rides safer. Successful training completion about the various components used in the making of Control panel of amusement rides, PLC training as well as understanding of various components used in making the rides safer.