Experience

NMC Royal Hospital Sharjah
• Hospitals and Health Care
• 300 - 400 Employee
• Senior Quality Coordinator

  • Jul 2022 - Present


Phoenix Hospital

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Quality Executive

  • Apr 2017 - Jan 2022

  JCI accreditation preparedness Lead an important role in 10 months of vigorous preparation for the initial accreditation phase for Phoenix hospital. Formulated JCI accreditation core committee team, conducted gap analysis to understand the hospital adherence to measurable elements with the support of consultant and hospital management, categorized and prioritized the actionable items and developed action plans. Designated as Chapter champion for Quality Improvement and Safety Developed and organized training plan for the all category of staff in coordination with the JCI core committee members. KPI formulation, management and analysis Formulated KPI specific to different aspects of hospital operations in liaison with department in-charges and management. Identified hospital wide and department specific KPIs. Developed tools for data collection specific to KPIs and ensured data collection is done in specified manner and time frame. Identified areas of improvement based on the analysis of KPIs. Lead an important role in data collection, analysis and document formulation for TASNEEF JAWDA KPI regular audit and ADHOC audits. Clinical pathway development and audits Developed clinical pathways and tools by liaising with department HODs and doctors in line with the standard protocol on NICE, NHS, DOH and WHO. Extracted diagnosis wise data for 6 months’ duration from HIMS, analyzed data and came up with top 5 frequently diagnoses and top 5 critical diagnoses. Developed a team of clinical auditors with a clinical audit lead, conducted clinical audit for the diagnoses selected, analyzed data and created report on doctor’s compliance to the pathways developed. Identified areas of improvement based on the report and presented the findings in Quality improvement and patient safety committee meeting. Peer review committee and audit Initiated the process of peer review committee and audits in Phoenix hospital in liaison with the department HODs and management representatives. Show less



Renai Medicity

• India
• Hospitality
• 100 - 200 Employee

• Corporate Relationship Executive

  • Jul 2014 - Jun 2016

  Identify and suggest promotional activities required for domestic patient development. To visit external doctors for marketing of hospital facilities To find potential doctors in the area and facilitate association with the hospital To facilitate tie-up with organizations , industries and companies in the area. Managing Key Corporate accounts in coordination with the Executive handling Corporate Empanelment. Assist and monitor events Establishing contacts and tie-ups with Private/Public/Gov. and other organizations for health check-ups/other medical services for their employees and/or dependents. Servicing, maintaining and Renewal of existing corporate tie ups. Design and implement customer retention programs, timely fixing of customer complaints. Create awareness and build confidence about Renai Medicity in referring doctors and hospitals. Creating referral development plans to ensure the best referral relationships To plan, organize, coordinate and implement medical camps and out reach programs for the hospital To collect information regarding competitors including but not limited to turnover and tariff to use the same for improvement of the hospital To collect and review patient feed backs and do required follow ups To facilitates the visits of VIP patients, preferred patients and patients from tie-up companies To market and promote health check up packages, and pre-employment checkups. To facilitate and implement advertisements and marketing campaigns for the hospital in an ethical way. Coordinate in conducting/organizing CME's wherever required. Assists in the health check for corporate/non corporate personnel. Managing the corporate relation desk, corporate billing and payment follow ups. Provide information and assistance to corporate clients. Carry out back office tasks including mail and other communications. Developing and maintaining a good corporate client data base for the organization. Act as the organizations representative with the media. Shall at Show less



athenahealth

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Payer knowledge analyst

  • May 2013 - Apr 2014

  To monitor the changes in the US insurance market To analyse if the changes in insurance market affect the healthcare providers Provide information regarding the changes in insurance market to developers inorder to make changes in the software To monitor the changes in the US insurance market To analyse if the changes in insurance market affect the healthcare providers Provide information regarding the changes in insurance market to developers inorder to make changes in the software



Fortis Hospitals

• India
• Hospitals and Health Care
• 700 & Above Employee

• intern, trainee

  • Apr 2012 - May 2012

  study the utilisation rate of operation theatre monitor the time difference taken between surgeries monitor the reasons for delay or cancellations of surgeries study the utilisation rate of operation theatre monitor the time difference taken between surgeries monitor the reasons for delay or cancellations of surgeries