Information Technology Technical Support

• Jun 2020 - Present

Technical Support Engineer

• Dec 2015 - May 2020

Work as part of a CIT team responsible for delivering a high quality customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff. Work as part of a CIT team responsible for delivering a high quality customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff.

Customer Support Engineer at Saudi Aramco

• Mar 2012 - Jun 2015

Provide support to business applications for customer raised issues. Diagnose, reproduce and resolve issues within the Customer Services Department and customer interaction involving online, telephone and face to face interaction. Supports in hardware and software issues for desktop, laptop, scanners, printers, and other peripherals. Provide support to business applications for customer raised issues. Diagnose, reproduce and resolve issues within the Customer Services Department and customer interaction involving online, telephone and face to face interaction. Supports in hardware and software issues for desktop, laptop, scanners, printers, and other peripherals.

On-site Deskside Support Engineer at GENPACT

• Oct 2010 - Oct 2011

Provide support for the daily operation and maintenance of all Desktop and all existing Information Systems in the Production Area and the accountability for maintaining mission critical 24x7 systems and support to meet the needs of the core business requirements. Supports in Desktop, Laptop, hardware and software, Printer Access, VPN and network connections. Provide support for the daily operation and maintenance of all Desktop and all existing Information Systems in the Production Area and the accountability for maintaining mission critical 24x7 systems and support to meet the needs of the core business requirements. Supports in Desktop, Laptop, hardware and software, Printer Access, VPN and network connections.

Technical Support Engineer

• Jun 2005 - Oct 2010

Provided technical assistance and consultation to over 100+ corporate clients. Assessed customer needs and recommended appropriate products or solutions. Assisted IT Coordinators and end-users with hardware and software issues. Provided technical assistance and consultation to over 100+ corporate clients. Assessed customer needs and recommended appropriate products or solutions. Assisted IT Coordinators and end-users with hardware and software issues.

Computer Technician / Field Engineer

• Oct 1996 - Jun 2005

Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Diagnosed hardware and software problems, replaced components, installed new applications, and tested systems performance. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Diagnosed hardware and software problems, replaced components, installed new applications, and tested systems performance.