Experience

WBT Systems

• United States
• E-learning
• 1 - 100 Employee

• Client Services Director

  • Sep 2020 - Present

  WBT Systems develops the industry leading TopClass LMS, named as the #1 Association Learning Management System in 2015, 2016, and 2017. Lead Services department of 15 people in the implementation of out of the box and development and implementation of fully bespoke solutions, while working closely with supporting functions to meet project deadlines and department monthly revenue targets.Drive a culture of innovated thinking aligned with customer focus with little acceptance for poorly designed solutions. Continue to instill a continuous improvement mindset within the department, making processes more efficient using standard problem-solving methodology.Owner and full accountability for all activities and issues in the department.

• Program Manager

  • Sep 2018 - Sep 2020

  Joint Lead of Services department of 17 people in the implemenation of out of the box and fully bespoke solutions, while working closely with supporting functions to meet project deadlines and department monthly revenue targets.Foster a culture of continuous improvement in department. Improve project management process efficiencies and reduce project overruns.Owner and full accountability for all activities and issues in the department.

• Snr Project Manager

  • Oct 2015 - Sep 2018

• Project Manager

  • Aug 2012 - Oct 2015



CACEIS

• France
• Banking
• 700 & Above Employee

• Business & Systems Analyst

  • Aug 2008 - Jul 2012



Olympia Capital

• Investment Management
• 1 - 100 Employee

• Business & Systems Analyst

  • Apr 2007 - Aug 2008



Input Systems

• Ireland
• Software Development
• 1 - 100 Employee

• Implementation Consultant

  • Apr 2004 - Apr 2007