Experience

Advocate Medical Group

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Service Representative

  • Mar 2018 - Present

  Check-in and Check out patients. Schedule future appointments and give patients' specialist referrals. Manage care and commercial insurance. Collect co-pays. Handles difficult callers, customers and patients. Have a basic knowledge of medical terminology and billing and coding practices. Have the comprehensive ability to conceptualize and follow office policies and procedures. Function in a high~volume, multiple task environment producing quality work. Work independently and problem solve. Show less



Mercy

• United Kingdom
• Retail Art Supplies
• 1 - 100 Employee

• Administrative Assistant I

  • Feb 2017 - Jan 2018

  Answer and transfer all calls to appropriate extentions Send and receive correct paperwork for the Autism department Check in patients Check and recieve authorization in regards for patients benefits Explain patients benefits Schedule patients for therapists Answer and transfer all calls to appropriate extentions Send and receive correct paperwork for the Autism department Check in patients Check and recieve authorization in regards for patients benefits Explain patients benefits Schedule patients for therapists



State Farm

• United States
• Insurance
• 700 & Above Employee

• Loan Service Rep

  • Jun 2016 - Nov 2016

  • Receive inbound calls at State Farm’s call center. • Review vehicle applications with authorized State Farm agents for qualified applicants. • Discuss State Farm policies and vehicle insurance with authorized State Farm agents and customers. • View faxes through State Farm’s fax server. • Receive inbound calls at State Farm’s call center. • Review vehicle applications with authorized State Farm agents for qualified applicants. • Discuss State Farm policies and vehicle insurance with authorized State Farm agents and customers. • View faxes through State Farm’s fax server.



Northwestern Memorial Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Representative

  • Sep 2015 - Jun 2016

  -Explain benefit package to employees at Northwestern Hospital. -Explain open enrollment to employees at Northwestern Hospital. -Assist employees with help on adding or removing dependents on their benefits plan. -Create POI's (Person's of Interest) ID number for new hires. -Receive and check for faxes. -Take inbound calls. -Explain benefit package to employees at Northwestern Hospital. -Explain open enrollment to employees at Northwestern Hospital. -Assist employees with help on adding or removing dependents on their benefits plan. -Create POI's (Person's of Interest) ID number for new hires. -Receive and check for faxes. -Take inbound calls.



The Federal Savings Bank

• United States
• Financial Services
• 700 & Above Employee

• Compliance Specialist

  • May 2015 - Sep 2015

  Review home loans Make sure every document for the buyers are correctly filled in. Review home loans Make sure every document for the buyers are correctly filled in.



Fragomen, Del Rey, Bernsen & Loewy

• Administrative Assistant

  • Feb 2015 - May 2015

  • Aide paralegals with fixing and filing cases • Answer and transfer all inbound phone calls • Fax and respond to emails • Aide paralegals with fixing and filing cases • Answer and transfer all inbound phone calls • Fax and respond to emails



Better Quality Solutions Inc

• Receptionist

  • Oct 2014 - Feb 2015

  • Answer and transfer all inbound phone calls • Fax and respond to emails • Schedule appointments for potential hires • Answer and transfer all inbound phone calls • Fax and respond to emails • Schedule appointments for potential hires



Coach

• Advertising Services

• Seasonal Sales Associate

  • Oct 2014 - Jan 2015

  • Act as brand ambassador and inform customers of promotional items • Greet customers and assist guests with merchandise • Process purchase transactions and stock merchandise • Act as brand ambassador and inform customers of promotional items • Greet customers and assist guests with merchandise • Process purchase transactions and stock merchandise



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2012 - Oct 2014

  • Acted as brand ambassador and informed customers of promotional items • Greeted customers and assisted guests with merchandise • Processed purchase transactions and stocked merchandise • Acted as brand ambassador and informed customers of promotional items • Greeted customers and assisted guests with merchandise • Processed purchase transactions and stocked merchandise



Pathway to Achievement/Counseling Services

• Peer Tutor

  • May 2012 - Sep 2012

  • Tutored and mentored youths • Assisted youths with extracurricular activities • Conducted one-on-one counseling sessions with students • Tutored and mentored youths • Assisted youths with extracurricular activities • Conducted one-on-one counseling sessions with students



Oak Park Public Library

• United States
• Libraries
• 1 - 100 Employee

• Library Assistant

  • Jun 2006 - Oct 2010

  • Served as circulation cashier and checked out library publications • Greeted and assisted all customers with library products • Organized and shelved books • Served as circulation cashier and checked out library publications • Greeted and assisted all customers with library products • Organized and shelved books