Experience

Land Rover North Hills; Bobby Rahal Automotive Group

• United States
• Automotive
• 1 - 100 Employee

• Product Concierge

  • Aug 2021 - Present

  Provides clients with a customized vehicle tutorial based on assessment of their needs and priorities. Learns and explains vehicle features and technologies to clients, with focus on customer understanding, comfort and retention. Works closely with staff from all company departments to exceed dealer standards of dedicated customer care. Maintains client relationships with follow-up care and troubleshooting services throughout their vehicle ownership. Trains sales staff on key technologies and how to best demonstrate use to clients. Schedules initial and follow-up customer service meetings at a top performing dealership. Show less



WESTERN PSYCHIATRIC INSTITUTE AND CLINIC

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Services Coordinator

  • Jun 2020 - Jul 2021

  Anticipated and responded to customer needs, providing a welcoming environment and excellent customer service experience. Served as liaison between customer and clinic staff, including front desk coordination and supervision. Provided personalized support to a wide range of customers in a fast-paced, ever-changing setting. Anticipated and responded to customer needs, providing a welcoming environment and excellent customer service experience. Served as liaison between customer and clinic staff, including front desk coordination and supervision. Provided personalized support to a wide range of customers in a fast-paced, ever-changing setting.



Sheetz

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • Sep 2019 - Jun 2020

  Managed kitchen and retail departments of business. Oversaw safety, facility cleanliness and organization, inventory tracking and ordering. Delegated, led, and communicated with teams of eight to twenty employees on any shift, with focus on speed, accuracy, customer service, attention to detail, conflict resolution, time management, and employee development. Managed kitchen and retail departments of business. Oversaw safety, facility cleanliness and organization, inventory tracking and ordering. Delegated, led, and communicated with teams of eight to twenty employees on any shift, with focus on speed, accuracy, customer service, attention to detail, conflict resolution, time management, and employee development.



Barnes & Noble Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Apr 2016 - Jun 2019

  Hired and trained new employees along company standards of performance. Created weekly schedules for staff to meet employee and employer needs. Delegated tasks to utilize skills of each individual crew member for daily operations. Resolved customer service conflicts for total company and customer satisfaction. Worked closely alongside other management departments to create a positive customer and employee experience. Hired and trained new employees along company standards of performance. Created weekly schedules for staff to meet employee and employer needs. Delegated tasks to utilize skills of each individual crew member for daily operations. Resolved customer service conflicts for total company and customer satisfaction. Worked closely alongside other management departments to create a positive customer and employee experience.



Miller's DC

• United States
• Medical Practices

• Customer Service Lead

  • Dec 2012 - Apr 2017

  Managed and resolved all customer service conflicts for two store locations. Ordered and maintained office supplies and appearance. Managed and trained new hires, including writing and maintaining weekly work schedule. Managed and resolved all customer service conflicts for two store locations. Ordered and maintained office supplies and appearance. Managed and trained new hires, including writing and maintaining weekly work schedule.