Lead Account Manager

• Feb 2022 - Present

Account Manager

• Feb 2021 - Feb 2022

Senior Manager

• Sep 2018 - Aug 2020

Client Relationship Manager - management of a small team with responsibility for clients subscribed to services across 3 separate business units. Creating and supporting strategy for client retention and growth. Client Relationship Manager - management of a small team with responsibility for clients subscribed to services across 3 separate business units. Creating and supporting strategy for client retention and growth.

Customer Service Manager

• Dec 2012 - Aug 2018

Customer Service Manager responsible for the Southern regional contact centre, based in Bristol. Accountable for omni-channel customer experience management of circa. 10,000 customers and supporting the delivery of sales targets. Lead role in customer experience strategy and driving change.Management of the regional office and additional members of staff in the absence of Regional Manager, including branch maintenance, security and health and safety.

RSM Secretary

• Sep 2010 - Nov 2012

Comprehensive regional and branch support to RSM & regional mgt. team * Management and delivery of projects, within deadlines and to a high standard * Maintenance and control of branch budget, expenses, petty cash and external suppliers * Collation and distribution of regional reports and presentations, including board reviews * Regional contact for communication, administration and organisation * Extensive diary management for RSM, branch and regional training facility * Planning, co-ordination and support of meetings and events * Partnering management team for finance and estates auditsHealth and Safety Management- Nominated Site Safety contact, branch First Aider and Fire Marshal- Responsible for branch compliance to H&S standards, completion of Branch H&S Matrix- Trainer for Health and Safety agenda within Branch- Management of all on site contracts, contractor inductions, checking RAMS/ permits- Representation of Arco at exhibitions and meetings; WOSHA, Birmingham NEC, AOSH- Periodic visits to share best practice with other branches/ Trade Counters in the region- Co-ordination of meetings and distribution of minutes- Updating company notice board with required certificates as stipulated by ISO:9001HR Support- Maintain holiday and sickness records in SAP for 3 branches and 6 Trade Counters- Provide generalist HR advice in line with company policies and procedures- Attendance and note taking at disciplinary hearings- Assist management team with the New Starter process- Provide Induction for new employees- Organise and chair charity meetings and co-ordinate fundraising activities- Arrange CSR opportunities for staff- Implement changes to the branch following Voice/ Top 100 feedback

Compliance Administrator

• Jun 2009 - Aug 2010

Responsible for auditing, recording and maintaining all Legionella records for Southern region clients

Pulp & Paper UK District Secretary

• Jun 2006 - May 2009

Comprehensive support to the UK District Manager, administrative support to 10 Account Managers including UK and overseas travel. Finance, HR and project management.