Operations Executive

• Dec 2021 - Present

Sales Desk Officer

• Jan 2021 - Oct 2021

- Responsible for daily customer relations to both local and overseas customers- Provide online customer service using email to answer customers' enquiries and issues ensuring customer satisfaction- Loading of Customer Order to various supplier ensuring timely update of schedule to customers- Warehouse duties including but not limited to inbound (receiving, sorting, put-away), outbound (pick/pack/label), dispatch (creating shipments on 3PL/ courier platforms)- Perform IQC check of goods received (Physical and dimensional check)- Handle Samples and RMA request and ensuring customer's satisfaction- Documentation of all relevant files and documents for audit checks

Team Lead (Process Assistant)

• May 2019 - Dec 2020

- Perform daily management of labour (more than 100 people daily), including allocation of labor, assigning job duties, and communicating with internal and external stakeholders- Perform daily warehouse duties including but not limited to inbound (receiving, sorting, put-away), outbound (pick/pack/release), materials handling responsibilities and general housekeeping duties - Perform routine training duties (5-7 people) and enforcement of discipline measures- Participate in the Safety committee to identify potential safety problems and come out with safety measures to improve the working ground- Lead in charge for RMA processing - Assist in Pick paths and floor planning project for the Fulfillment Center- Perform Tracking and reporting of labor hours to meet Bi-hourly Key Performance Indicators- Coordinate and ensuring smooth flow of operations to get orders shipped out on time, from inbound to outbound to dispatching of orders.- Providing stand in for Area Managers when on leave

Team Support

• Nov 2018 - May 2019

Assist in problem solving issue faced by fellow AssociatesGrasp a bigger concept of Logistic operations

Logistics Associate

• Aug 2018 - Nov 2018

Banquet Server Lead

• Dec 2011 - Jun 2019

- Provide training and guidance for newcomers- Leading a section (5-6 people) of the banquet from time to time.- Stand in for Assistant Manger admin duties in Banquet Department for a period of time (Printing of menus, creating signage and log in labour hours to payroll slip) - Provide training and guidance for newcomers- Leading a section (5-6 people) of the banquet from time to time.- Stand in for Assistant Manger admin duties in Banquet Department for a period of time (Printing of menus, creating signage and log in labour hours to payroll slip)

Events Associate

• Sep 2015 - Feb 2016

- Coordinating Events - Sourcing and Liaising with Vendors and customers - Handled administrative task- Organised data file for claims, expenses and annual report- Tabulate charts and figures for Profit and Loss accounts - Coordinating Events - Sourcing and Liaising with Vendors and customers - Handled administrative task- Organised data file for claims, expenses and annual report- Tabulate charts and figures for Profit and Loss accounts