Puja Ghosh

Solutions Developer at Service Line Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN
Languages
  • English Professional working proficiency
  • Hindi Native or bilingual proficiency
  • Bengali Elementary proficiency
Skills

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Credentials

  • ServiceNow Certified System Administrator
    ServiceNow – The Enterprise Cloud Company
    Jan, 2016
    - Sep, 2024

Experience

  • Service Line Solutions
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Solutions Developer
      • Jun 2020 - Present

  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Analyst
      • Jan 2019 - Jun 2020

  • Unisys India
    • Information Technology & Services
    • 700 & Above Employee
    • Software Engineer
      • Jun 2017 - Jan 2019

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • SW/Application Tech Support Analyst
      • Nov 2016 - Jun 2017

  • Tata Consultancy Services
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Assistant System Engineer
      • Jul 2014 - Nov 2016

      1. Involved in Service Now development project.2. Worked on different process areas like Incident Management, Change Management, Problem Management, Release Management, Service Request Management, Configuration Management and Knowledge Management.3. Worked on two upgrade projects of service now i.e Calgary to Eureka and Eureka to Geneva 4. Experienced in release Management Activities which involves creation and migration of update sets across different instances.5. Analyzing software defects to find the root cause and possible fixes.6. Interacting with testing team on Functional and Technical issues.

Education

  • West Bengal University of Technology
    Bachelor of Technology (B.Tech.), Information Technology
    2010 - 2014

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