Experience

Precious Solution

• United States
• Executive Offices
• 1 - 100 Employee

• Virtual Assistant

  • Nov 2018 - Present

  We provide virtual assistant services for business owners so that you have more time to make money doing what you love. Here are some of the services we offer at Precious Solution. Have a different project in mind? We’d love to talk more about it! Feel free to message us or fill out our 'contact' form at www.precioussolution.com. • Appointment Setting • Calendar Management • Customer Service • Data Entry • Email Management and Organization • Entering Job Estimates • MLS inputting • Invoicing • Order Client Gifts • QuickBooks • Real Estate Transaction Coordinating • Research • Scheduling Jobs • Schedule Property Showings



Consolidated Communications

• Telecommunications
• 700 & Above Employee

• Central Office Technician

  • Sep 2008 - Dec 2018

  • Managed and troubleshot approximately 50-100 DSL and DSL/T1 circuit trouble tickets per day, for both existing and new residential and business customers. • Tested DSL and DS1/T1 circuits for new customers and CLECS. • Formulated and implemented solutions to all trouble tickets engaging technicians in the field when needed. • Handled complaints from customers and CLEC vendors, and addressed all issues in a timely and effective manner. • Provided field support to outside technicians through testing circuits and assisting them with repairing circuits that were down. • Remotely provisioned software for a DSL circuit that was intermittently down or slow. • Collaborated with on-site technicians to provide more in-depth DSL modem provisioning help for final ticket and circuit resolutions. • Provisioned and tested DSL and DS1/T1 circuits for new customers and CLECS. • Independently worked on special projects for managers including scrubbing trouble tickets, building special trouble tickets, and identifying a common denominator for trouble tickets.



FairPoint Communications

• United States
• Telecommunications
• 700 & Above Employee

• Construction / Administrative Assistant

  • Sep 1998 - Sep 2008

  • Populated payroll in the ECRIS system for 75 technicians a day. • Consistently exceeded or met the personal and departmental objective of closing all jobs by end of month. • Worked closely with the engineering billing group to reconcile jobs and input time against it to close it; examples included damage case for outside poles and identifying who to bill i.e. the power company, etc. • Identified root cause analysis for damage cases for poles, to determine if these could be fixed or replaced; contacted Digsafe to go out when needed. • Assigned and aligned with a foreman and his garage, handling all job assignments for the garage. • Assisted the foreman with developing and maintaining project documentation through creating and maintaining spreadsheets. • Managed incoming and outgoing correspondence with technicians, power companies, and the foreman; filed office documentation. • Maintained JETS, PRIMS, PeopleSoft, and ECRIS databases, and entered accurate data into all systems.



Bell Atlantic/Verizon

• Engineering Administrative Assistant

  • Sep 1998 - Sep 2000

  • Assisted project engineers with developing and maintaining project documentation (drawings, specifications, transmittals, reviews, and approvals). • Worked with engineers in the field to learn and assist with providing Visio drawings of jobs and to understand the equipment on-site. • Processed a “call out” if software was down on a circuit. • Managed incoming and outgoing correspondence from other departments and filed new work orders and revisions. • Communicated and cooperated with the power company for billing purposes. • Priced new jobs drawn by engineers. • Prepared the work orders for technicians in the field. • Organized new work orders detailing what an engineer would be doing on the job. • Printed and distributed copies for multiple departments, and provided copies to the technicians.



Nynex/ Bell Atlantic

• United States
• Software Development
• 1 - 100 Employee

• Operator Service

  • Jul 1996 - Sep 1998

  • Answered 750-1000 telephone calls a day from customers calling directory assistance, looking for help with making a collect call, dialing numbers, assisted callers with disabilities, and complaints of a payphone not working. • Processed orders, applications, requests, and resolved customer complaints. • Recorded inquiry details, comments, and complaints for use in department training and quality control. • Provided detailed information regarding relevant services upon customer requests. • Communicated and cooperated with internal departments to ensure quality service was delivered.