Experience

Elite Decor Private Limited - India

• Sr. E-commerce Executive & Logistics Coordinator

  • Jun 2015 - Present

  • Managed end-to-end operations of the e-commerce platform, including inventory management, order fulfilment and customer service, resulting in a 30% increase in sales and improved customer satisfaction. • Developed and implemented e-commerce strategies to drive traffic, increase conversion rates and enhance the online shopping experience. • Oversee the logistics and supply chain operations including transportation, warehousing and distribution, ensuring timely and cost-effective delivery of goods. • Negotiated contracts with shipping providers, optimizing freight rates, and reducing transportation costs by 15%. • Implemented inventory control systems to optimize stock levels, minimize stock outs, and reduce carrying costs. • Monitored key performance indicators (KPIs) related to e-commerce sales, logistics performance, and customer satisfaction, regularly reporting insights to senior management. • Led a team of logistics personnel, providing guidance, training, and performance evaluations to ensure high-quality service delivery. • Developed and executed e-commerce strategies to increase online visibility, attract new customers, and enhance the user experience. • Managed website content, product listings, and promotions to ensure accurate and up-to-date information. • Conducted market research and competitive analysis to identify industry trends, customer preferences, and opportunities for growth. • Utilized web analytics tools to track performance metrics, analyse user behaviour, and optimize website conversion rates. • Coordinated with external vendors and agencies to improve website functionality, design, and performance. • Developed and maintained strong relationships with key stakeholders, including suppliers, partners, and customers. • Supervising team members in escalations. Show less


SMYCRONIX INFOCORP PRIVATE LIMITED
• India
• 1 - 100 Employee
• Customer Service Representative

  • Apr 2014 - Aug 2014