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Bio

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Topline AI

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Experience

    • Senior Manager - Training and Operations
      • Oct 2006 - Present

      I am from a strong Operations and a Training background and have worked with the call centre industry for over 10 years and have hands-on experience handling different clients. Started my career as a call centre agent and have moved up the ladder managing several portfolios as Operations and Training head across different verticals from Customer Service to Back-office and have had successful client relationships. My expertise and core competencies involve effective reporting and communication, research, email management, people management, generating reports, data analysis, and client handling. Show less

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