Process Automation Consultant

• Jun 2020 - Present

Director Business Solutions

• Sep 2016 - Jun 2020

Manager of Professional Services Cumulus BT

• Feb 2008 - Sep 2016

20 + years working in the Office Automation Sector as a manager, qualified Microsoft Professional and Novell Netware Engineer, educator and course ware developer. Currently responsible for pre and post sale support for a team of Sales Executives. I have worked with my team to craft a range of managed service products including email, email security and managed IT and Desktop support. I have gained extensive experience in project management, change management and business process optimization. My team and I currently support a range of business solutions including: Cost Allocation / Cost Recovery, Document Capture, Enterprise Content Management, Line of Business Applications and business process automation solutions.

Professional Educator - Professional Writer - Training Content Design and Facilitation

• Aug 2001 - Dec 2008

Designed, authored, facilitated and assessed a range of technical and sales related courses throughout the world. Provided independent audits and report to access the training need for clients with the view to prepare a comprehensive training program to meet stated business outcomes. Clients included: Canon, Ricoh, Xerox, Sharp, Minolta in Europe, USA, Middle East and Africa Designed, authored, facilitated and assessed a range of technical and sales related courses throughout the world. Provided independent audits and report to access the training need for clients with the view to prepare a comprehensive training program to meet stated business outcomes. Clients included: Canon, Ricoh, Xerox, Sharp, Minolta in Europe, USA, Middle East and Africa