Pete Walford
Product Application Specialist at FOSS Britain & Ireland- Claim this Profile
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Bio
Martin Brown
I have personally known Pete for many years & was responsible for bringing him to Australia with FOSS 10 years ago. During that time Pete has proved himself to be technically excellent, a great customer ambassador for the company & in later years a great leader of his team. I would have absolutely no hesitation in recommending Pete to any future employer, he would certainly be a great asset to your company & I wish him well on his res-settlement back in the UK.
Martin Brown
I have personally known Pete for many years & was responsible for bringing him to Australia with FOSS 10 years ago. During that time Pete has proved himself to be technically excellent, a great customer ambassador for the company & in later years a great leader of his team. I would have absolutely no hesitation in recommending Pete to any future employer, he would certainly be a great asset to your company & I wish him well on his res-settlement back in the UK.
Martin Brown
I have personally known Pete for many years & was responsible for bringing him to Australia with FOSS 10 years ago. During that time Pete has proved himself to be technically excellent, a great customer ambassador for the company & in later years a great leader of his team. I would have absolutely no hesitation in recommending Pete to any future employer, he would certainly be a great asset to your company & I wish him well on his res-settlement back in the UK.
Martin Brown
I have personally known Pete for many years & was responsible for bringing him to Australia with FOSS 10 years ago. During that time Pete has proved himself to be technically excellent, a great customer ambassador for the company & in later years a great leader of his team. I would have absolutely no hesitation in recommending Pete to any future employer, he would certainly be a great asset to your company & I wish him well on his res-settlement back in the UK.
Experience
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FOSS Britain & Ireland
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United Kingdom
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Product Application Specialist
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May 2019 - Present
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Customer Support Team Leader Southern Australia
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Dec 2017 - Nov 2018
Primary roles & responsibilities are: • To lead & guide a team of engineers & contractors• Liaise directly with the Customer Support Manager on any local management issues • Supervise as necessary the completion of all engineering tasks by the Southern Australia Service team • Ensure adequate engineering resources are maintained during holidays/sickness periods • Carry out routine performance development reviews/appraisals of the team • Monitor local spare parts crash kit stock levels, replenish/review as appropriate • Maintain & have responsibility for the smooth running of the Melbourne office workshop & ensure any instruments in-house for repair are turned around within in acceptable timeframe as agreed with any customer. • Focus on growing the local service revenue through the sale of support plans & other engineering services • Take responsibility for investigating any local customer complaints in conjunction with the Customer Support Manager. Show less
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Product Application Specialist
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Aug 2014 - Nov 2018
Reporting to Customer Support Manager, working in a small team of specialists, providing service to our customers within the Dairy, Wine, Meat, Grain, Feed and Forage markets. Primary tasks include:• Liaising with & assisting our sales staff in the development of new business opportunities• Performing instrument installations and managing larger installation projects• Training customers and engineers in the use of FOSS equipment• Basic calibration development and calibration management Show less
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Customer Support Team Leader (Victoria)
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May 2012 - Sep 2014
This is a semi management position which require a large percentage of engineering time, approximately 90/10 engineering/management. Primary roles & responsibilities are: • To lead & guide a team of engineers & Infratec contractors • Liaise directly with the Customer Support Manager on any local management issues • Supervise as necessary the completion of all engineering tasks by the Victorian service team • Ensure adequate engineering resources are maintained during holidays/sickness periods • Assist the Customer Support Manager with yearly performance appraisals of your team • Monitor local spare parts crash kit stock levels, replenish/review as appropriate • Maintain & have responsibility for the smooth running of the Melbourne office workshop & ensure any instruments in-house for repair are turned around within in acceptable timeframe as agreed with any customer. • Focus on growing the local service revenue through the sale of support plans & other engineering services • Take responsibility for investigating any local customer complaints in conjunction with the Customer Support Manager. Show less
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Customer Support Engineer
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Jun 2008 - Jul 2012
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Customer Support Engineer
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Jul 2002 - May 2008
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Royal Air Force
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United Kingdom
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Wellness and Fitness Services
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Biomedical Equipment Technician
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Apr 1998 - Jun 2002
Medical and Dental equipment technician
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Electrical Technician
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Nov 1986 - Jun 2002
Gen Mech / Gen Tech EMaintenance of GSE for support of military aircraft
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Education
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2016 - 2017
Chisholm Institute
Diploma of Human Resources Management, Human Resources Management and Services -
2013 - 2014
Inspire Education
Cert IV in Training and Assessment, Education -
1996 - 1998
Witney College
HNC Electrical/Electronic Engineering -
1991 - 1992
Royal Air Force
Electrical/Electronic Engineering
Community
