Experience

PNTN

• United Kingdom

• • Nov 2019 - Present

• • Jan 2011 - Present

• • Aug 2011 - Nov 2019

• • Jun 2005 - Jan 2011

  Managed a team of as many as 11 full time employees, 5 independent contractors, and several vendors in all aspects related to receiving title insurance orders, performing and delivering title searches, providing preliminary title reports, and addressing customer service issues.Responsible for aspects of Human Resources including, but not limited to, candidate selection, interviewing, hiring, coaching, training, discipline, evaluation, and voluntary/involuntary separation.Evaluated vendor options, negotiated pricing, and made strategic sourcing recommendations to the VP of Operations.Worked with the IT department to revise several departmental reports to more efficiently address relevant data needs. Acted as a systems analyst for other department managers to do the same for their departments.Analyzed economic conditions and provided strategic recommendations to the executive team. Show less

• • Dec 2003 - Jun 2005

  In coordination with the IT department, I developed department reporting and tracking systems to accurately monitor orders for City of Chicago services from the placement of the order through the closing.

• • Jun 1999 - Jun 2005

  Assisted the Post Closing and Policy Department managers in resolving numerous issues related to real estate closings and issuing title insurance policies. Reviewed mortgage payoffs to ensure funds collected were adequate to release the lien.Provided innovative solutions to problems on a daily basis by applying a fresh, customer centric perspective and utilizing technology in ways the organization had not considered.



Tuesday's Child

• United Kingdom
• Media Production
• 1 - 100 Employee

• Accounting Coordinator

  • Jan 2009 - Apr 2011

  Responsible for all aspects of Bookkeeping including, but not limited to, A/P and A/R duties, bank statement reconciliations, financial statement preparation and presentation. Responsible for all aspects of Bookkeeping including, but not limited to, A/P and A/R duties, bank statement reconciliations, financial statement preparation and presentation.


Walgreens
• United States
• Retail
• 100 - 200 Employee
• Customer Service Associate

  • Jun 1997 - Feb 1999