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Bio

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Peggy Worley is a seasoned business professional with 16 years of experience in account management, customer service, data analysis, team building, direct marketing, business analysis, and business intelligence. She has held various roles, including Account Manager, Business Support Specialist, Manager of Business Intelligence, and Senior Business Intelligence Analyst, at companies such as Cambey & West Inc, Darwin CX, Palm Coast Data, and Kable Fulfilment Services. With expertise in Microsoft Excel, Microsoft Office, and analysis, Peggy has a strong background in providing customer-driven reports, training, documentation, research, and new development for report platforms. She is based in Palm Coast, Florida, and has a proven track record of delivering successful relationships, securing contract renewals, and driving business growth. Peggy's skills include account management, customer service, data analysis, team building, direct marketing, business analysis, and business intelligence.

Experience

  • Cambey & West Inc
    • United States
    • Account Manager
      • May 2024 - Present
      • United States
  • Darwin CX
    • United States
    • Business Support Specialist
      • Jan 2022 - Aug 2023
      • United States

      Client Support Specialist--Darwin CX Inc CurrentManaging client Accounts as well as functioning as the reporting and data expert within the company. ● Work on the daily activities to support external clients to meet schedules to ensure successful relationship to secure contract renewal...

    • United States
    • Advertising Services
    • 200 - 300 Employee
    • Manager of Business Intelligence
      • Jan 2009 - Jan 2022

      Managing department responsible for providing customer data driven reports to our client base. Responsible for training, documentation, research and new development for 5 different report platforms. • Client training on reporting platforms, done both onsite and WebEx • Prepared all User Documentation and report manuals• Provided specifications documentation for IT staff and coordinated projects with IT manager • Support client base assisting with using the software and best practices. • Work with clients to develop new reporting capabilities to meet changing business needs• Communicated with client facing and IT departments for research and development on projects• Managed 7-8 employees

    • Senior Business Intelligence Analyst
      • Dec 2005 - Dec 2008

    • Account Manager
      • Jul 1997 - Dec 2005

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Accounting and Auditing”

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