Experience

Symons Clark Logistics
• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Business Development & Communications

  • Jun 2020 - Present


TRG Transport

• Australia
• Freight and Package Transportation
• 1 - 100 Employee

• Key Account Manager / Customer Service Team Leader

  • Mar 2017 - Jun 2020

  Team Leader, Customer Service Key Account Management TRG Logistics March 2017 – Current Support a team of customer service professionals with customer issues Visit clients to sell, upsell and sign contracts Key account management – top 20 accounts Customer issue resolution and escalate to Management where required Update multiple systems and databases under time constraints in a high-pressure environment Team Leader, Customer Service Key Account Management TRG Logistics March 2017 – Current Support a team of customer service professionals with customer issues Visit clients to sell, upsell and sign contracts Key account management – top 20 accounts Customer issue resolution and escalate to Management where required Update multiple systems and databases under time constraints in a high-pressure environment



Agility

• United States
• Advertising Services
• 1 - 100 Employee

• Logistics Sea Imports Manager

  • Mar 2006 - Feb 2017

  Sea Freight Operations & Customer Service Agility Logistics Pty Ltd 2011 – 2017 Achieving 100% KPI’s Coordinate with shipping lines for shipments and liaise with various stakeholders to create solutions for clients Coordinate approx. 20-30 amount of deliveries per week Use sound judgment and maintain a high standard of customer service Arrange clearance’s with Australian Customs Data extraction, analysis & reporting involving statistics and sea cargo Accurate and timely input of data into the OSR system; a national database which requires 100% accuracy Remaining confidential and professional at all times Show less