Messaging & Collaboration Engineer

• Aug 2014 - Present

Messaging Engineer

• Aug 2014 - Present

Senior IT Specialist

• Apr 2012 - Aug 2014

Maintenance, support and design of the messaging and collaboration infrastructure and desktop environment. Maintenance, support and design of the messaging and collaboration infrastructure and desktop environment.

Senior System Administrator

• Oct 2011 - Apr 2012

Senior Groupware Administrator II

• Feb 2004 - Jun 2011

Improved the efficiency of the collaboration support team by developing administration tools that are missing from the Domino Administration client. Developed administration tools to manipulate and report on the global messaging environment. Developed a web-based global workflow application that managed the distribution of Lotus Notes ID files to help desk personnel. Developed a web portal for managing business partner application connectivity. Developed web user-interfaces for the corporate document library, IT document library, IT staff mobile contact directory, IT after hours support calendar. Developed the corporate web-mail portal and IT Intranet portals. Lead system integration analyst and developer for two PeopleSoft integration projects. Both projects required working closely with the PeopleSoft developers to specify custom system components and procedures within PeopleSoft. Also designed and developed the Domino environment components and procedures for these projects. Provided tier 3 system design, administration and technical support for the global messaging, collaboration and anti-spam environments . Developed system design and global procedure documentation. Represented the global collaboration support team on the IT Systems Change Advisory Board. Company liaison to external business partner’s messaging support teams. Mentored junior members enabling their promotion to higher positions within the collaboration support team. Lead technical resource for the server migration from the legacy Windows R6.5x environment to the R 8.5x Linux RHEL environment. Lead technical resource for the Lotus Notes client migration from R4.5x to R5.x. Developed a custom migration planning, implementation and tracking application for this effort. Lead technical resource for the Lotus Notes client migration from R5.x to R6.5x. Lead technical and project management resource for several acquisition integrations efforts. Show less

Senior Programmer/Analyst

• Feb 2000 - Feb 2004

In a Domino 4.5x and R5.x environment, planned, conducted, and coordinated application development activities. Developed statements of work, system designs and end-user interfaces. Led the project team tasked with improving the functionality and user-interface of an internal global project team application. Led the project team responsible for the re-design of a web-based, client facing project team application. Developed numerous departmental workflow and tracking applications. Provided tier 3 production environment application support. Show less

eBusiness Practice Leader

• Nov 1997 - Feb 2000

Lead Lotus Notes/Domino application architect, developer and project manager. Developed the following systems: • eCommerce web site solution for Montgomery Inn’s mail order division that integrated a user-maintained catalog, order entry user interface as well as integration with the credit card processing and shipping systems. • Informational Intranet site for The National Geographic Society • Sales Force Automation application for Trans Union • Intranet sites for Modern Office Methods, Midwest Connect and Schiff, Kreidler-Shell • Numerous miscellaneous projects Demonstrated expertise with Lotus Notes @Functions, Lotusscript, Domino design principals, Javascript, Macromedia Fireworks, Flash and Aftershock. Show less

Senior Technical Analyst

• Jan 1996 - Nov 1997

Lead Analyst responsible for all Lotus Notes/Collaboration application development. Responsibilities included: project and contractor management, standards development and compliance, development and production environment control, as well as hands-on development of document management, discussion, workflow and Intranet applications.

User & Workstation Support Analyst

• May 1995 - Jan 1996

Provided technical support functions for local area networks, client server platforms and data networks. Installed corporate network/LAN hardware, software and support tools. Provided end-user support for PC’s, terminals and computer networks. Investigated, responded to, and resolved user trouble reports and requests for assistance. Provided PC/LAN capabilities and information systems support for end-users. Improved end-user knowledge, effectiveness, and computer literacy by proactively supporting end-users. Configured and set up users on the corporate local area network. Coordinated and provided computer training for corporate software packages and generic PC/LAN applications. Worked with business units to tailor plans to increase their productivity and service through effective use of their systems and computer resources. Provided project management for office installations, moves, and setup of computers, terminals, circuits and construction wiring. Coordinated work for new user workstations, equipment, prints and associating wiring. Managed the daily supervision of desktop consultants and telephone systems technicians. Show less

Consultant/Senior Technical Analyst

• Apr 1994 - May 1995

Under contract to Cincinnati Bell Telephone’s Corporate Telecommunications Support Group as a Network Support Senior Technical Support Analyst. Designated as Team Leader for daily end-user workstation support for their 1,500 node Novell LAN. Responsibilities include: workstation software installation, setup of network workstations, print servers and print queues, end-user remedial network training, daily end-user productivity software problem resolution and network troubleshooting. Network account creation and administration. OnTime calendar and Lotus Notes administration. Also designed Microsoft Access based database to manage CBT and CBIS pager information. Show less

Operations Manager

• Sep 1992 - Feb 1994

Responsible for P&L, staffing, training and supervision of 25-employee imaging service bureau, which operated in a team environment and annually, generated in excess of one million dollars in revenue at a 35% gross profit margin. Organization was nominated for a Smithsonian Award for its application of imaging and CD-ROM technology for the distribution of case-related documents in the Silicon Gel Breast Implant Class Action Litigation. Also responsible for: project management, client liaison, administration of local area network, database and spreadsheet design, documentation and implementation, hardware and software technical support. Responsible for supervision of 12 employee, high-speed laser printing production operation. Coordinated the testing and implementation of California’s first microfilm to digital image production system. Show less

Computer Services Manager

• Sep 1990 - Sep 1992

Responsible for P&L, staffing, training and supervision of 25-employee imaging service bureau, which operated in a team environment and annually, generated in excess of one million dollars in revenue at a 35% gross profit margin. Organization was nominated for a Smithsonian Award for its application of imaging and CD-ROM technology for the distribution of case-related documents in the Silicon Gel Breast Implant Class Action Litigation. Also responsible for: project management, client liaison, administration of local area network, database and spreadsheet design, documentation and implementation, hardware and software technical support. Responsible for supervision of 12 employee, high-speed laser printing production operation. Coordinated the testing and implementation of California's first microfilm to digital image production system. Show less

Account Executive

• Jun 1988 - Sep 1990

Responsible for hardware and software technical support of stand-alone personal computer systems. Authorized regional trainer for multiple litigation specific database and full-test search programs. Managed the start-up of a small imaging service bureau to service the local legal profession. Also responsible for database design and administration, sales of litigation software training and imaging services. Responsible for hardware and software technical support of stand-alone personal computer systems. Authorized regional trainer for multiple litigation specific database and full-test search programs. Managed the start-up of a small imaging service bureau to service the local legal profession. Also responsible for database design and administration, sales of litigation software training and imaging services.

Systems Consultant

• Apr 1986 - Jun 1988

Sales, installation and support of personal computer systems. Sales, installation and support of personal computer systems.