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Paul Duncan

Telecommunications Analyst at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Ups Freight</span>
Intro Book
Experienced telecommunications professional with 20+ years of experience in call centers and technical support.
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Location
Ogden, Utah, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Professional working proficiency
Skills
  • Telecommunications
  • Call Centers
  • Troubleshooting
  • Avaya
  • Technical Support
  • Show all
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Bio

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Topline AI
Paul Duncan is a seasoned telecommunications professional with 20+ years of experience in call centers, technical support, and team building. He holds a degree from Weber State University and is proficient in multiple languages, including English and Spanish. He has worked in various roles, including Telecommunications Analyst, Service Manager, and Helpdesk Manager, and has expertise in Avaya, Linux, Blackberry Enterprise Server, and Mobile Technology.

Experience

  • Ups Freight
    • Telecommunications Analyst
  • TForce Freight
    • Telecommunications Analyst
      • May 2022 - Present
  • Pro Edge Technology
    • Roy, Utah
    • Service Manager
      • Nov 2016 - Jul 2022
      • Roy, Utah
  • UPS Freight
    • Greater Salt Lake City Area
    • Telecom Engineer
      • 2006 - 2016
      • Greater Salt Lake City Area

      Previous Company was acquired by UPS. Managed transition from Motor Cargo to UPS including the closure of previous location and move of call center to new location. Transitioned into telecommunications technician role. Supported call center reporting and maintenance of equipment, and user. Suppor...

  • Motor Cargo / Overnite Transportation
    • North Salt Lake Utah
    • Helpdesk Manager
      • 2003 - 2006
      • North Salt Lake Utah

      Hired as billing specialist over mobile technologies and then advanced to supporting western states sales team with all IT/electronic devices. Maintained Dell certification for laptop and printer repair. Advanced to manager over the Help desk and assisted in support of local call center, Research...

  • Convergys Corp.
    • Ogden Utah
    • Telecom Technician
      • 1999 - Mar 2003
      • Ogden Utah

      Entry level position initially hired on to support telecom infrastructure but expanded interests and technical skills through on the job learning and self study. Moves, adds, and changes and Route-it call programming for call center support.User administration for windows network.Hardware and sof...

Education

  • 1992 - 1994
    Weber State University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Telecommunications”

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