Experience

MessageCloud

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Sales & Routing Manager - SMS & HLR

  • Jul 2021 - Present

  Working with key connections on maintaining along with managing clients and new sales for direct MNO connections and wholesale. Delivering expert account management along with assisting with growth within new markets for both HLR and SMS.

• Senior Account and Routing Manager - Bulk SMS, HLR

  • Feb 2020 - Present

  Knowledgeable and versatile Account Manager with many years of experience and broad knowledge of the international enterprise and wholesale SMS business.Passionate about technology and commercial application with a focus on HLR and Messaging.Expert in SMS trading, traffic management and complex deals. First-class client-facing skills, technical knowledge and experience in charge of 20+ accounts from European Clients and Mobile Operators.Other specialities include Carriers Relations, Strategic Sales, Product and Business Development and Messaging.- Attending company events at Mobile World Congress, GSMA, ITW and GCCM events- New business wholesale SMS - Bilateral client agreements in charge of implementing PTTs, MNOs and clients- Monitoring trends across key accounts- Analysis of data to provide feedback to existing accounts- Building strong relationships internally and externallyFocus: - SMS Messaging, Bulk SMS - HLR

• Account Management - HLR & Analyse Specialist

  • Oct 2017 - Present

  - Upselling and cross selling to current accounts- Ensuring mobile billing flows are optimized to increase conversion and traffic.- Monitoring trends across key accounts- Advising on target specific web campaigns/ marketing campaigns.- Analysis of data to provide feedback to existing accounts- Building strong relationships internally and externally.Areas of expertise: - Mobile billing - SMS Messaging/ Bulk SMS- Mobile optimized flows - Longcodes, Vsims- HLR



txtNation

• United Kingdom
• Telecommunications

• Account Manager

  • Nov 2014 - Present



Squirrel Medical

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Project Manager

  • Nov 2012 - Oct 2014

  - Managing the day to day business activity within the office.- Organizing and enabling meetings between key stakeholders to ensure business activities remained focused. - liaising between departments and reporting to Managing Directors- Upselling and cross-selling to key accounts- Ensuring customer focused environment- Objection handling and problem solving in current accounts - Managing the day to day business activity within the office.- Organizing and enabling meetings between key stakeholders to ensure business activities remained focused. - liaising between departments and reporting to Managing Directors- Upselling and cross-selling to key accounts- Ensuring customer focused environment- Objection handling and problem solving in current accounts