Experience

Hive Music Ltd
• United Kingdom
• A&R

  • Nov 2022 - Present


Music Man Ltd

• United Kingdom
• Music

• Managing Director

  • Feb 2020 - Present

  Music Production, Composition, and A&R Services for film & tv. Credits include: Disney Apple AMC HBO BBC Channel 4 EA Bungie Paramount The CW And many more Music Production, Composition, and A&R Services for film & tv. Credits include: Disney Apple AMC HBO BBC Channel 4 EA Bungie Paramount The CW And many more



abrdn

• United Kingdom
• Financial Services
• 700 & Above Employee

• Service Design and Transition

  • Nov 2021 - Apr 2022

  6 month remote contract as part of the abrdn SD&T team. Projects include: Windows 10 Exchange Online Global Print Peripherals Teams Meeting Rooms/VC 6 month remote contract as part of the abrdn SD&T team. Projects include: Windows 10 Exchange Online Global Print Peripherals Teams Meeting Rooms/VC



Electricity North West

• United Kingdom
• Utilities
• 700 & Above Employee

• IT Service Transition Manager

  • Feb 2018 - Apr 2021

  Completing Service Design and Transition activities across a variety of programmes.Successful Transitions include:Windows 10AOVPNVxRail Hyperconverged InfrastructureCitrixExchange OnlineSCCMTrend MicroPhishmePKIBitlockerIvantiSNOWMobileironInTuneA variety is SaaS productsBespoke telemetry systems

• IT Service Assurance Analyst

  • Dec 2016 - Jan 2018

  Working under the Service Assurance Manager, I complete a variety of roles within the Service Team.I act as the Software Licence Manager, approving Service Requests for software. I also receive new software requests, which I process and purchase Licences accordingly. I also complete any Service Transition activities required, such as Service and Support Briefs, and Service Desk Scripts.I am the Deputy Change Manager, during times of leave and sickness. I also facilitate the Technical Advisory Board.I input into our CSI tracker, and run with my own initiatives. I deal with escalations and expedited incidents from the business.I have recently taken on IT Risk Management, and facilitate the IT Risk Management monthly meetings.



The Farm Group/BBC Sport

• Sound Supervisor

  • Jan 2014 - Dec 2016

  Studio Sound Supervisor for BBC Sport News. Submix Operator for BBC Sport. Sound Assistant for BBC Sport.Output Broadcast onto BBC Channels worldwide.

• Technical Operator

  • Aug 2012 - Dec 2013

  Technical Operator working initially in BBC Childrens and Vision, then moving onto BBC Sport. Duties involved... Edit Support, Tech Support, Sport Feeds Ingest, IP Director, Tape/Tapeless Ingest, Outgest, File Delivery.



The Co-op

• Australia
• Retail
• 1 - 100 Employee

• IT Major Incident Manager

  • Jan 2012 - Aug 2012

  I worked as part of a Major Incident team, whereby we would lead the incident process during major incidents. I would then assess the impact and produce a report for all involved parties.We were also involved in setting up new processes for dealing with major incidents, and assisting the IT Service Desk and resolving teams in ensuring all SLAs were kept to where possible.This was a new team that was set up by myself and my colleagues. We created all of our own processes, and built relationships with the resolver teams to assist in us implementing the Incident Management functions.

• IT Analyst

  • Mar 2011 - Dec 2011

  IT Analyst covering mainly Co-operative Food Group including distribution centres. We were also involved in support for Pharmacies, Legal Services, Corporate Services, and many others.I later became a software champion for new sales maintenance and replenishment technology rollout, and initial support afterwards. My duties involved helping the IT Service Desk adapt to the new and fairly complicated software that needed supporting, as well as liaising with second and third line analysts on further issues and resolutions.We were also expected to provide training to all staff during the rollout, and new starters thereafter.