Experience

LBB Specialties

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Director of Operations

  • Feb 2023 - Present

  Responsible for overseeing the functionality of Purchasing, Logistics & Customer Service for both Charkit & Centerchem, including setting strategy and workflow efficiencies. -Provide leadership & vision to the Operations Team -Participate in long-range planning, strategic plans & objectives as well as resources needed -Identify & make recommendations for continuous improvement in productivity while maintaining optimal client services in Shipping & Receiving, Logistics, Purchasing, Inventory, Production & Customer Service -Collaborate with Senior Leadership to develop & implement performance goals & long-term operational plans that are aligned with corporate goals -Build & maintain relationships and agreements with external partners, vendors & internal department heads -Evaluate overall performance of Operations by gathering, analyzing & interpreting data & metrics -Assist in development & ongoing monitoring, updating and reporting of KPI's for each department to calibrate company performance -Identify & implement best practices, sharing & leveraging opportunities across the groups Show less



Vanderbilt Global Services

• Business Consulting and Services
• 1 - 100 Employee

• Director, Customer Service & Order Management

  • Jun 2015 - Feb 2023

  I improve customer happiness by controlling six public warehouses and managing overall customer service operations as a top priority aim for the firm. I reduced mistakes by coordinating all order entry, invoicing, and warehouse processes with the company's 3PLs, including daily shipments, cycle counts, and inventory reconciliation. I am responsible for the strategic management of the operations, including logistics, warehouse management, and transportation for local and international orders, all while assuring timely processing and minimal shipment difficulties. Key Accomplishments • Contributed remarkable efforts in consistently maintaining an order accuracy record of 99.96% based on the number of orders and Corrective Action Reports. • Sustained the environment for future generations by minimizing product disposal by $200K (20% over five years) through automation of batch selection in SAP based on First in, First out (FIFO), and w/ email automation. • Supported sound business decision-making by introducing and implementing Tableau software, including collaborations with departments and developing a user group ($100K project), while creating a Tableau dashboard to identify accounts losing profits due to freight. • Improved operational efficiency and performance by introducing several improvements initiatives to the quality of customer care, including several modifications to SAP software, purchase items, automated pricing reports, order summaries to confirm correct orders, updated version of CalcRate, and multiple others. • Provided a financial cushion during economic downturns by generating over$1M in savings that includes $500K in savings by instituting a program for purchasing to negotiate all costs on POs, while achieving $500K in first-year savings from implementing Save the Order Program (STOP) that is now standard protocol. Show less



Parchem – fine & specialty chemicals

• United States
• Software Development

• General Manager

  • Jun 2007 - Jan 2015

  I assessed the overall financial health of the company by supervising general P&L activities for all operations while leading a staff of 35 people. I oversaw numerous tasks, including finance/accounting, human resources, sales, legal, and supply chain and logistics, to guarantee seamless overall corporate operations. To negotiate profitable vendor contracts, I used my professional communication skills. By maintaining proper efficiency levels and implementing control strategies, I was able to achieve cost-effective results. Key Accomplishments • Ensured successful business growth by adding several new product lines. • Drove high-level assistance to the organization in achieving ISO 9001 certification within four months. • Retained staff loyalty by raising employee satisfaction level to over 90% while increasing the staff by 30%. • Onboarded new vendors to complement existing product lines to increase operational and financial efficiencies. • Promoted an internal culture to reward productivity, encourage top performance, and help with employee retention. • Developed and implemented several remedial measures and process changes to increase customer service and logistics procedures by over 30%. • Improved business profitability by consistently exceeding daily sales goals by 10% to 25% and generating 111.3% of the company's total annual revenue ($12M) while increasing the number of principals 26% within one year. Show less



KIC Chemicals Inc

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Jun 2005 - May 2007

  I helped the company expand by developing strategic business plans and sales tactics, cold calling, and connection building, all while boosting the client base and increasing sales. Proactively defined and delivered service levels I was in charge of local and international purchasing, logistics, and inventory management. Key Accomplishments • Successfully gained market share for the company's PG (raw material) offering, which later became a mainstay in KIC Chemicals' line of products. • Fostered positive customer relationships and headed overall order processing for accounts, including import and export documentation. Show less



Duso Chemical Company, Inc.

• Administrative Manager

  • May 1989 - May 2005

  Managed multiple functional areas, including Customer Service, Accounts Payable, Accounts Receivable, Financials, Purchasing, and Logistics. Supervised, coached, and mentored a team of 4. Handled all municipal bids and 2 nd -sourced products within the portfolio to increase position and buying power. HIGHLIGHTS: ☑ Awarded 85+% of municipal contracts/bids annually (~25 bids per year with key products). ☑ Improved inventory variance from $67K to $6K through the effective management of 500+ products. ☑ Maintained high retention rate among a base of 200 customers through customer-centric service. Show less