Experience

HeyHiHello
• United Kingdom
• Design Services
• 1 - 100 Employee
• Junior Designer

  • Oct 2022 - Present


3cket

• Portugal
• Events Services
• 1 - 100 Employee

• UX Designer

  • Jun 2022 - Jun 2022

  - Challenged to analyze the current dashboard setup and propose a more visually impactful and user-friendly design. - Gather qualitative and quantitative data by means of surveys, interviews and competitive analysis. - Complete Lo-Fidelity, Mid-Fidelity and Hi-Fidelity Prototypes for usability testing and iteration. - Complete research evaluation, wireframing, prototyping and develop strong UI concepts into pixel perfect designs on Figma. - Voted Best in Class, resulting in a presentation at Ironhack’s annual Hack Show. Show less



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• General Manager - TOPSHOP TOPMAN

  • Apr 2018 - Aug 2021

  - Responsible and accountable for the customer experience of Canada’s second most profitable flagship store.- Ensure a seamless, exciting and meaningful customer impact that motivates higher conversion rates and builds a returning clientele. - Analyze quantitative and qualitative data on a weekly basis using customer surveys and business reports. Spearhead the development, prioritization and implementation of creative business solutions based on this information.- Manage KPI targets towards a healthy bottom line. Have the ability to speak about these efforts, along with business opportunities to high level executives.- Create and maintain a positive working environment for employees, that fosters strong teamwork, mutual growth and skill-sharing. - Oversee a staff profile of over 50 individuals, including Managers, Team Leaders and Associates with expertise in sales, merchandising and personal shopping.- Forecast and monitor the sales mix of 30 departments to ensure healthy turnover rates of on-hand inventory up to $2,000,000. Show less

• Brand Manager - TOPSHOP TOPMAN

  • May 2016 - Apr 2018

  - Recruit, induct and develop a sales roster of over 40 associates, including the Assistant Manager, Team Leads and Department Specialists. - Drive monthly KPI targets including Conversion, ATV, UPT and Credit Acquisitions using creative staff engagement. - Facilitate weekly virtual Product Reviews with buyers to ensure the integrity of the brand is maintained, while customer demand is maximized. - Orchestrated the development of several team members for healthy company growth, most notably 3 Team Leaders into Managerial positions. Show less

• Deputy Brand Manager - TOPSHOP TOPMAN

  • Aug 2014 - May 2016

• Team Lead - TOPSHOP TOPMAN

  • Aug 2013 - Aug 2014