Home and Vehicle Modification Specialist

• Jul 2021 - Present

Integrated Service Specialist

Payor Collection Specialist III

• Jan 2020 - Jul 2021

Payor Collection Specialist III at Titan Health Management Solutions

• Jan 2020 - Jul 2021

Integrated Service Specialist, DMEplus

• Nov 2011 - Jan 2020

• Manage life long claims for Catastrophic injuries (Amputations, Paralysis, Traumatic Brain Injuries, Burns)• Extensive knowledge of policies and procedures for DME Plus• Oversees all aspects of injured worker’s durable medical equipment and ancillary service needs• Coordinates all the arrangements for services, equipment, and supplies for injured workers, new and existing• Works exclusively with dedicated, cost-effective home health product and service vendors to provide claim managers and their injured workers with flexible • Communicate daily and form relationships with adjusters, nurse case managers, doctor’s offices, injured workers, and vendors• Successfully negotiate high dollar requests, such as, prosthetics and custom power wheelchairs• Recipient of the Outstanding Employee Quarterly Award - 4th quarter 2012• Received numerous accolades from internal and external customers• No escalations Show less

DME Plus Scheduler

• Apr 2011 - Nov 2011

• Managed short term injuries• Oversees all aspects of injured worker’s durable medical equipment and ancillary service needs• Coordinates all the arrangements for services, DME equipment, and supplies for injured workers• Works exclusively with dedicated, cost-effective home health product and service vendors to provide claim managers and their injured workers with excellent customer service• Communicate daily with adjusters, nurse case managers, doctor’s offices, injured workers, and vendors• No escalations• Member of the activities committee for DME Plus – plan fun, exciting quarterly events for DME Show less

Communications Specialist

• Aug 2009 - Apr 2011

• PBM (pharmacy) Customer Service for CNA and Mail Order teams• Expert Use of Medco Esd • Performed duties for In-processing, Rejects, Inbound Calls, Mail Order Farming• Performed In-processing assistance to other PBM insurance teams when necessary• Completed and passed over 20 assessments/trainings• Communicate daily with adjusters, nurse case managers, doctor’s offices, injured workers, and pharmacies• Received Royalty of the Month Award 06/2010• No escalations

Various

• Sep 1993 - Apr 2009

Intuit Inc, Tucson AZ 09/1993 – 01/2007 Web Developer (1998 - 2007) • Managed QuickBooks, TurboTax, Quicken, and Payroll content for internal websites • Co-managed redesign of Intuit’s online sales internal websites • Developed and facilitated training materials for internal websites • Created and facilitated brown bag events and focus groups for sales and technical support teams • Improved content management processes for the sales tool agents use • Facilitated all IBIS and Atlas user testing and QA testing • Managed intranet sites for various teams; We Care and Give Back, Activities Committee, Tucson Central, Woman’s Network Trainer (1996 - 1997) • Facilitated new hire training for Sales and Customer Service in Rio Rancho New Mexico for over 200 agents and Tucson for over 400 agents • Created training materials for Quicken, QuickBooks and TurboTax Commissions Administrator (1995) • Implemented Intuit’s 1st commissions program for sales agents in Tucson, AZ and Rio Rancho, NM • Managed commission payouts to agents Customer Service (1993) & Sales Lead (1994) • Assisted supervisor by co-managing daily duties for sales team • Handled escalated calls • Assisted customers with billing and order issues • Handled escalated calls • Tested and wrote documentation for various agents tools Show less