Experience

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  Baltimore City Health Department

  • Baltimore, Maryland, United States

  • Community Health Worker

    • Sep 2020 - May 2023
    • Baltimore, Maryland, United States

    COVID-19 Response Team: Case Investigation and Contact Tracing

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  Accountemps

  • Maryland, United States

  • Accounting Assistant

    • Mar 2014 - Mar 2020
    • Maryland, United States

    ● Provide ongoing assistance to the Financial departments of several companies.● Deposit checks into the company’s bank account and Issue refunds to clients as needed.● Reconcile ledger with bank accounts, and upload necessary information into different information systems.● Deposit checks into t...

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  Pole To Win

  • Baltimore, Maryland Area

  • Technical Support Specialist

    • Oct 2016 - May 2017
    • Baltimore, Maryland Area

    Technical support for a high profile gaming company. Researching and resolving technical gaming issues via phone and email.

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  Ameritox

  • Columbia, Maryland

  • Operations Support

    • Feb 2015 - May 2016
    • Columbia, Maryland

    Provided ongoing assistance to Patient Financial Services department; Calculated Financial Assistance for customers in need of assistance; Assists with customer bankruptcy write-offs using Xifin and Lancelot; Utilized SalesForce to locate appropriate documentation needed for bill collection; Reco...

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  Office of the Attorney General

  • Baltimore, Maryland Area

  • Accounting Intern

    • Jun 2012 - Aug 2012
    • Baltimore, Maryland Area

    Medicaid Fraud Unit: Analyzed bank statements and copies of check deposits; Utilized my accounting knowledge and attention to detail to find any unusual activity; Reported and listed unusual findings using Excel spreadsheets and company database.

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  Global Payments

  • Owings Mills, Maryland

  • Chargeback Investigator I

    • Aug 2007 - Sep 2008
    • Owings Mills, Maryland

    Applied knowledge of the flow of the whole chargeback* process (from retrievals through all chargeback cycles, including Arbitration, Good Faith, and Compliance) to ensure customer satisfaction; Aided Investigators and Supervisors in resolving issues involving other chargeback resolution types in...