Experience

Cheenti Digital

• United States
• Advertising Services
• 1 - 100 Employee

• Social media team lead

  • Aug 2021 - Present

• Social Media Team Lead

  • Mar 2021 - Present



Bling Bag - Fashion Jewellery Subscription India

• Social Medial Marketing Executive

  • Mar 2019 - Feb 2021

  • Following were my responsibilities corresponding with the role, 1. Day to Day management of different Social Media Channels. 2. Strategy Planning for Social Media Campaign to meet monthly revenue targets. 3. Ideation and Creation of Social Media Content. 4. Customer Engagement via DM and Comments. 5. Email Marketing – Planning and Content Creation. 6. Keeping track of Analytics Data and future plan assessment based on those data. 7. Social Media Brand Management as per latest market trends. Show less



SUGAR Cosmetics

• India
• Personal Care Product Manufacturing
• 400 - 500 Employee

• Digital Marketing Executive

  • May 2018 - Nov 2018

  Following were my responsibilities, 1. Drafting Social Media Content. 2. Scheduling Social Media Posts and Stories. 3. Creating new ideas and drafts for Customer Newsletters. 4. Drafting and Initiating Bulk SMS. 5. Responding to customer queries over DM. 6. Collaborating and Coordinating with Bloggers for Product Promotion. 7. Handling customer contests and giveaway activities. Following were my responsibilities, 1. Drafting Social Media Content. 2. Scheduling Social Media Posts and Stories. 3. Creating new ideas and drafts for Customer Newsletters. 4. Drafting and Initiating Bulk SMS. 5. Responding to customer queries over DM. 6. Collaborating and Coordinating with Bloggers for Product Promotion. 7. Handling customer contests and giveaway activities.



FAB BAG

• India
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Senior Customer Delight Executive and Operation Associate

  • Jun 2016 - Apr 2018

  As per the designation following were my responsibilities; 1. Attending to Customer Queries and Complaints (Back End) 2. Handling and coordinating product replacement and exchanges. 3. Order Customization as per requirement. 4. Sending out Customer Reminders via Email and SMS. 5. Maintaining detailed logs and reports over excel sheets. 6. Managing and coordinating the Fab Bag Customer Delight Team. As per the designation following were my responsibilities; 1. Attending to Customer Queries and Complaints (Back End) 2. Handling and coordinating product replacement and exchanges. 3. Order Customization as per requirement. 4. Sending out Customer Reminders via Email and SMS. 5. Maintaining detailed logs and reports over excel sheets. 6. Managing and coordinating the Fab Bag Customer Delight Team.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Front Desk Representative

  • Jun 2015 - Apr 2016

  Following were my responsibilities working as Associate; 1. Attending to Customer Queries and Complaints. 2. Handling KYC documentation and Billing Issues. 3. Promoting various products and schemes. Following were my responsibilities working as Associate; 1. Attending to Customer Queries and Complaints. 2. Handling KYC documentation and Billing Issues. 3. Promoting various products and schemes.


India Infoline Finance Limited (Old Name- India Infoline Investment Services Limited.)
• India
• Banking
• 200 - 300 Employee
• Internship

  • May 2014 - Jul 2014

Bajaj Finserv
• India
• Financial Services
• 700 & Above Employee
• Internship

  • Nov 2013 - Jan 2014