Technical Support Engineer

• Sep 2022 - Present

IT Support Specialist

• May 2021 - Present

IT Support Specialist

• Apr 2021 - May 2021

Deployment Specialist

• Feb 2021 - Apr 2021

IT Support Technician

• Feb 2019 - Oct 2020

• Performed tier 1 & 2 level on-site and remote technical support for various clients (small to large-size clients) • Routinely worked with a high volume of tickets, tasks, and projects in multiple environments while providing detailed notes and documentation on each issue to ensure successful completion within SLA (Service Level Agreement). • Worked extensively with Active Directory, Office 365, and other support services. • Performed installation, troubleshooting, and inventory management for hardware (such as computers, telecommunication devices, printers, software, and A/V equipment.) • Successfully communicated technical information and solutions from entry level to C-Level executive users (from typical issues to disaster recovery solutions).

Business Development Specialist

• Aug 2018 - Nov 2018

Recruiter & Sourcing Analyst

• Jan 2018 - Jul 2018

-Sourced and identified qualified candidates for assigned requisitions through multiple platforms (Indeed, CareerBuilder, iCIMS Database) -Called, Pre-Screened, and Scheduled qualified candidates for interviews for their respective requisition. -Sourced and identified qualified candidates for assigned requisitions through multiple platforms (Indeed, CareerBuilder, iCIMS Database) -Called, Pre-Screened, and Scheduled qualified candidates for interviews for their respective requisition.

Sales Technical Lead

• Dec 2016 - Aug 2017

-Assist customers with product knowledge and retail inquiries -Pushed sales and promoted store technology services -Multitasking demonstrated through performing technical repairs in conjunction with live and phone customer inquiries -Encourage customer engagement to achieve sales goals -Responsible for hardware and software repairs on a wide range of devices (Laptops, Desktops, Tablets, Printers) -Assist customers with product knowledge and retail inquiries -Pushed sales and promoted store technology services -Multitasking demonstrated through performing technical repairs in conjunction with live and phone customer inquiries -Encourage customer engagement to achieve sales goals -Responsible for hardware and software repairs on a wide range of devices (Laptops, Desktops, Tablets, Printers)

Independent Business Owner

• Aug 2015 - Nov 2016

-Repaired multiple kinds of devices “On the Go.” -Advertised and marketed product and procedures -Multitasking demonstrated through performing technical repairs in conjunction with live and phone customer inquiries -Encourage customer engagement to achieve sales goals -Repaired multiple kinds of devices “On the Go.” -Advertised and marketed product and procedures -Multitasking demonstrated through performing technical repairs in conjunction with live and phone customer inquiries -Encourage customer engagement to achieve sales goals

Electronic Repair Technician

• May 2013 - Sep 2015

Phone Repair, tablet repair, website design, marketing

Marketing Manager

• May 2013 - Sep 2015

Web Designer

• Oct 2014 - Mar 2015

www.phonespausa.com

Stock Clerk

• Oct 2014 - Mar 2015

Stock Clerk, Loading and Unloading Delivery Trucks. Customer Service, and more Stock Clerk, Loading and Unloading Delivery Trucks. Customer Service, and more