Osita Stephen Ekeh
Security Officer & Guest Receptionist, Front Office at Lotus Grand Hotel Apartments- Claim this Profile
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English Native or bilingual proficiency
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Arabic Elementary proficiency
Topline Score
Bio
Credentials
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Security Training- Dubai Police Academy: Department of Protective Systems (D.P.S.) Certification, 2013
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Experience
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Lotus Grand Hotel Apartments
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United Arab Emirates
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Facilities Services
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1 - 100 Employee
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Security Officer & Guest Receptionist, Front Office
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Mar 2016 - Present
Dubai Tourism and Commerce Marketing (DTC- 9) registration Criminal Investigation Division (C.I.D.) report and registration • Greet guests and visitors as they approach the front desk • Inquire about guests’ needs for information or assistance • Ensure that guests’ luggage are received and delivered promptly into their rooms • Serve as a liaison between guests and other departments with a view to ensure guests’ satisfaction • Arrange for package delivery and pick up services for guests • Patrol hotel premises to detect any crimes Show less
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Security & Hotel Customer Service Representative
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Apr 2014 - Feb 2016
• Safeguarded the environment for hotel employees and guests • Protected guests luggage from theft and damage • Addressed all guest queries and complaints • Provided first aid services when needed • Personalized guests’ hotel experiences by ensuring provision of warm and sincere first tier guest services • Identified guests’ personal preferences by engaging in conversations to uncover their needs • Answered questions promptly and confirmed that all complaints regarding services are handled effectively • Coordinated the efforts of front desk employees to certify provision of exceptional services • Updated the guest database on a daily basis Show less
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Security & Inspection Officer
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Nov 2013 - Mar 2014
• Communicated and reported daily operational activities to the security manager • Enforced laws and ensured that all operational activities complied with the DWTC’s rules and regulations • Managed, delegated responsibilities, and coordinated guards to strategic locations • Maintained daily logs of regulations such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences • Opened common area to the public when required and greeted customers and employees • Operated over 100 surveillance cameras to monitor interior and exterior public areas • Determined safety violations and reported incidences to the manager Show less
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Shipment & Operational Freight Forwarder
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Jan 2011 - Sep 2013
• Managed all required operations for the export and import of containers and tanks between shipping lines and border customs for several companies including Exxon Mobil, Dangote and other petroleum companies that are associated partners • Booked export shipments with shipping lines and managed all required documents, bill of ladings, telex releases, and certificate of orison • Monitored gate containers moving in and out in order to guard the TIN CAN terminal for import and export shipments • Collaborated with inspection companies for special cargoes and shipments which required inspection and follow up with each process until receiving certifications • Coordinated and communicated information between customers and clearance authority personnel • Prepared statistical models, invoices, product packing lists, and additional documents required for clearance, completion of the exit of damaged or banned goods, or to pay dues to the fire brigade Show less
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Education
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2005 - 2010
Federal University of Technology Owerri
Bachelor’s Degree, (B.S.) in Technology (Transport Management Technology)
Community
