Director of Sales & Marketing

• Jul 2023 - Present

Director of Sales Marketing

• Aug 2022 - Jul 2023

- Maintains a census above budget for a 70 bed assisted & memory care neighborhoods - Builds and maintains relationships with prospective families & professionals in the County markets - Coordinates move-in with Doctors, Nurse Practitioners, POA’s to obtain required prerequisite documentation like 602s, TB tests, diet orders & medication lists - Increases foot traffic by 80% through effective marketing strategies - Educates grassroots & business development referrals with Sunrise's Signature service to champion quality of life for all seniors Show less

Admissions & Marketing Coordinator

• Nov 2021 - Nov 2022

- Onboards our new patients into the facility by ensuring a smooth patient transfer from hospitals - Maintain a census above 90% for a 70 bed skilled nursing facility and a 77 bed assisted living facility - Build rapport with new patients and their loved ones to determine level of care - Work collaboratively with department heads, including Administrator, Director of Nursing, and Director of Admissions to implement marketing strategies for our facility - Increases admission paperwork by 95% to ensure a smooth closing for our business office - Verifies patient insurances including Medicare, Medi-Cal, Primecare HMO, PPO plans upon arrival - Assists Director of Admissions to market our facilities and maintain great working rapport with Case Managers & Doctors - Coordinates new admission communication with Nursing & Rehabilitation Teams to corroborate an effortless patient transfer Show less

Leasing/Marketing Specialist

• Jan 2020 - Mar 2021

- Builds rapport with future residents for 3 class A properties (448 units, 170 units, 40 units) - Virtually guides future residents with lease documents, income verification, and rental verifications - Updates renter's insurance reports weekly and maintains a 90% coverage - Analyzes market reports daily using Yardi Voyager and OnSite - Actively follows up with prospects using CRM - Updates marketing channels by considering pricing, availability and amenities - Works collectively with maintenance technicians to ensure rent-ready apartments and service orders being fulfilled within 48 hours Show less

Shift Supervisor

• Jul 2019 - Jun 2020

- Deployed a management play to baristas to secure operational excellence - Adhered customer experience by ensuring that the Barista promise was always met 100%- Coached baristas with any missed opportunities within operations or craft- Handled cash management throughout the store, including safe count, change orders and register count- Read and analyzed income statements with other Supervisors to examine sales, inventory patterns and trends for the month

Barista Trainer

• Aug 2017 - Jun 2020

- Trained and developed new and returning Baristas - Communicated new beverage ingredients and trained team of 30 Baristas - Set up new launches by using Starbucks' Marketing displays inside and outside of the store

Barista

• Aug 2015 - Jun 2020

- Delivered legendary customer service by adhering to the Barista promise- Upsell on beverage craft and sizing, depending on customers wants/needs- Promoted new beverages and unique ingredients to create a perfect drink

Human Resources Intern

• Nov 2018 - Dec 2018

- Assisted with volunteer programs within the hospital - Screened new applicants - Used HRIS to input up-to-date vaccination records - Assisted with volunteer programs within the hospital - Screened new applicants - Used HRIS to input up-to-date vaccination records