Osama Mughrabi

Customer Service Manager at Orient Contracting Company L.L.C.
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Contact Information
us****@****om
(386) 825-5501
Location
Amman, Amman, Jordan, JO

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Credentials

  • Security Risk Manigments Proessional (SRMP)
    International NGO Safety & Security Association (INSSA)
    Sep, 2023
    - Sep, 2024
  • Financial Management Essentials Certificate
    DisasterReady
  • Financial Management Essentials Certificate
    DisasterReady
  • Grant seeking Essentials Certificate
    DisasterReady
  • Grant seeking Essentials Certificate
    DisasterReady
  • Marketing Essentials Certificate
    DisasterReady
  • Procurement and Logistics Certificate
    DisasterReady
  • Project management essential cirtificate
    DisasterReady
  • Risk manigments certificate
    DisasterReady

Experience

  • Orient Contracting Company L.L.C.
    • United Arab Emirates
    • 1 - 100 Employee
    • Customer Service Manager
      • Jun 2020 - Present

      • Develop and manage implementation of departmental work Develop and manage implementation of departmental work plans, • Study and analyse the Comprehensive Subscribers Survey (CSS) report implemented by Miyahuna and develop action plan based on gap analysis and then manage implementation of corrective actions, • Develop and implement annual predictive and preventive maintenance plans for house connections and water meters, • Manage supervision of new house connection installation by Miyahuna plans, • Study and analyze the Comprehensive Subscribers Survey (CSS) report implemented by Miyahuna and develop action plan based on gap analysis and then manage implementation of corrective actions, • Develop and implement annual predictive and preventive maintenance plans for house connections and water meters, • Develop criteria for replacement of customer water meters, and manage its replacement according to established replacement criteria, • Develop and implement customer meter reading and billing schedule and monitor its implementation Show less

  • Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
    • Germany
    • International Trade and Development
    • 700 & Above Employee
    • Expert TNA
      • Aug 2019 - Oct 2019

      Free lance • Work contract with GIZ to determine the training needs for the Dabouq Call Centre (TNA). Free lance • Work contract with GIZ to determine the training needs for the Dabouq Call Centre (TNA).

  • Water Authority of Jordan-WAJ
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Human Resources Manager
      • Mar 2010 - Jul 2019

      • Worked more than ten years for Human Resources at the Water Authority, and employed my skills to do human resources planning, prepare job descriptions and Job analysis, evaluate employee’s performance for the purpose of incentives and rewards.• Worked with different consultants on organizational structure development and preparation.• Practiced the role of human resource strategic planning and how to deal with its social impact on the society in general.• Exercise good governance in all HR decisions taken and on daily business practice.• Responsible for the Occupational Safety and HealthAnd the working environment.• Application of job analysis and identification of training needs a systematic way.• Worked on identifying WAJ cost Centre Show less

    • Head of Cost and Tariffs Section
      • Jun 2004 - Mar 2010

      Worked on identifying WAJ cost Centres, and how to manage separating such cost canters.• Calculated costs for each identified centre.• Analysis all drinking water associated costs, as well as a wells extraction cost.• Gathered information for water customer type of userand prepared summaries associated with its tariff brackets for all types of users, putting them before the decision makers to make the appropriate decisions for any tariff adjustment.

    • Head of Governarites follow up Section
      • Jun 2003 - Apr 2004

      Worked on the follow up of all governorates water collections, besides doing all necessary checking and analysis for the water quantities consumed and sold. • Issue collection, sold and consumed water periodic Worked on the follow up of all governorates water collections, besides doing all necessary checking and analysis for the water quantities consumed and sold. • Issue collection, sold and consumed water periodic

    • Accountant
      • Apr 1985 - Feb 2003

Education

  • Sudan University of Science and Technology
    Bachelor of Accountancy, Accounting
    1997 - 2000

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