Product Support Sales - Major Accounts

• Jul 2023 - Present

Technical Sales Representative

• Jun 2020 - Jul 2023

● Work toward increasing sales growth in the territory. ● Consult with potential customers to understand their needs; identify and suggest products. ● Work to establish new accounts in Mining, Power Generation, Marine and Equipment manufacturers in Canada. ● Proactively prospecting for the leads and presenting an offer. ● Identify the customer project requirements, create and present the proposal. ● Visit the clients periodically to maintain the relationship and prospect the new business opportunities. ● Research proactively new markets and clients to increase the product sales. ● Lead the engineering, R&D, customer service and shipping departments as a part of the account management. ● Prepare a quotation, follow up the lead and close the deal as a part of Sales management. ● Maintain the follow-up calls on every order to maintain the product quality and customer satisfaction. Show less

Assistant Manager, Sales & Service

• Aug 2017 - Jun 2019

Coordinated $20M Sales and Service budget of Scania Engines and Thermo King HVAC Units. Managed profit & loss, marketing activities, training and 3 direct/35 indirect reports.● Reached 14 new key accounts with improved customer relationship management in 2 years● Increased sales 120% for Industrial & Marine engines, and delivered project with 250 engine sales● Successfully managed over $6M City Bus and Tram HVAC projects with over 10% cost reductions● Developed 16 regional dealers and controlled all administrative, accounting and billing activities● Eliminated late deliveries by developing the coordination between logistics and planning departments ● Prepared progress sales reports, presentations and business development plans with proactive follow-ups Show less

Assistant Manager, Service

• Nov 2013 - Aug 2017

Managed $1,5M budgeted Service operations of Thermo King Reefer & HVAC Units. Developed and integrated 5 new dealership workshops within distributor organizations. ● Worked closely with all departments: marketing, training, accounting & admin and logistics to improve operational efficiency, increase sales and develop cost efficient projects● Delivered after sales and service training sessions with 3000+ man/hour courses to managers and technicians level ● Coordinated 1000+ warranty claims for dealers, and worked with OEM factory warranty department annually● Increased annual service incomes from $700K to $1M on spare part sales and connected systems● Developed positioning and marketing plan for new “Tracking” product, projected to generate $250K annually● Increased customer loyalty with effective Spare Part & Service Campaigns and reached over 300 new customers ● Investigated technical failures and provided communications between the OEM and field technicians Show less

Project Manager

• Nov 2009 - Nov 2013

● Managed efficient scheduling to combine different teams for optimal project management ● Delivered 3 large-scale super yachts projects on schedule and within budget, and achieved top-end customer satisfaction ratings ● Worked closely with accreditation offices to ensure integrity and accuracy of engineering drawings, as-builds and QA/QC checklists ● Prepared the safe / organized status of materials and equipment in the outside yard areas ● Analyzed the daily progress reports to ensure projects are delivered on schedule and within budget ● Performed detailed technical drawings, effective project team management and budget planning ● Communicated with all stakeholders to control timeliness of processes in all areas ● Coordinated all production departments with daily and weekly progress meetings ● Created purchase requisitions for consumable materials and received all materials via SAP ● Supervised construction progress to ensure compliance with company quality standards ● Delivered progress reports and presentations to clients and customer representatives ● Utilized strong analytical, communication and presentation skills to serve customers and stakeholders Show less

Ship Building Engineer and Project Coordinator

• Jan 2006 - Nov 2009

● Delivered 100+ motor yachts ranging from 28 ft. to 46.5 ft. in length ● Designed, planned and managed team project to outfit a 47 ft. wooden base motor yacht ● Developed Infusion Technology in-house on GRP applications ● Led team on engineering calculations and technical drawings ● Prepared customized owner manual for each delivered project ● Planned and prepared the Boat Show events’ products, and led the logistics to and from the facilities ● Supervised and coordinated technicians for electrical, plumbing, mechanical and GRP outfitting issues Show less