System Network Administrator

• Mar 2022 - Present

provide support for network systems, including LANs, WANs, and the internet.developing fault-tolerant systems by implementing redundant systems across multiple physical locationsDesigned and implemented standards for upgrading and maintaining all onsite computer systems.Provided on site installations and technical support for Windows, MAC OS, and Linux workstations.Upgraded hardware and software regularly on all company systems and workstations.Trained and encouraged them to develop strategic planning, problem solving, and technical support skills.Implemented Network Health Assessment (NHA) optimization fixes on 266 switches; brought base network up to 100% DISA NHA compliant.Active Directory (Manager Account Users, OUs, Domain, Site)Monitored and administered System's Backup through EMC Legato NetworkerPrevented transmission of viruses over the Network with the effective administration of the BitdefenderAdministered Client/Server Applications over the NetworkMonitor and troubleshoot network issues including routers, switches, VPN, and wireless broadband connection for 45 Windows 2003 servers including six area offices.Network Configuration and setup of new unit at the hospital in Baltimore office in Maryland includes patch panel, VoIP phone, network printer and wireless access point and router setup.Created new users Office 365 Admin panel, perform data migrations, and configure protocols.proactively prevented problems or quickly solved challenging network issues.Network Monitoring use ConnectWise and ticketing systemMaintain internet applications and protocols IP, TCP, HTTP, HTTPS, FTP, & SSLMaintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.Implements, manages and troubleshoots all network hardware and equipment including routers, switches, and uninterruptible power supplies (UPSs)Strong experience in management of IPsec VPNs Show less

Unemployed

• Jul 2022 - Jul 2023

Geek Squad

• Jan 2022 - Oct 2022

Computer Specialist

• Jul 2021 - Oct 2022

Technical Service Desk Analyst

• Nov 2019 - Nov 2020

• Supporting Lower mainland hospital and clinics • Technical troubleshooting for All internal and external users • Hardware & network support with special software • Investigating ticket level and resolving issues • Creating and managing Microsoft Azure and configuring user’s security • Microsoft Office 365 Admin panel and configuring user’s database • Contacts server migration and configuring group policy • Supporting Lower mainland hospital and clinics • Technical troubleshooting for All internal and external users • Hardware & network support with special software • Investigating ticket level and resolving issues • Creating and managing Microsoft Azure and configuring user’s security • Microsoft Office 365 Admin panel and configuring user’s database • Contacts server migration and configuring group policy

Network Administrator

• Nov 2018 - Nov 2019

• Providing first and second level support to office and warehouse computers • Supporting Microsoft Windows Server 2016, Windows 10 and 7 • Installing and configuring all network printers (Konica-Minolta), warehouse scanners, potato voice system • Support and maintenance application usage including usage of package and custom applications • Addressing user tickets regarding hardware, software, and networking • Managing Active Directory, Group Policy, DHCP, DNS • User training for basic usage and line of business applications • Installing and configuring Cloud backup • Providing network security over TCP/IP, VLANs, SonicWALL • Application, patching, and OS deployment using System Centre Configuration Manager • Managing virtualized environment VMware, vSphere • Provide second-level support and inventory systems including system troubleshooting • Managing Server and network deployment, upgrades, and configuration changes • Managing cloud backup, Office365 and Cisco security • Configuring Printer and File services for all the users Show less

Information Technology Specialist

• Nov 2017 - Nov 2018

• Hardware break fix services, imaging, and replacement of FRUs (Field Replaceable Units) • Managing Mobile Devices, tablet, and iPad • producing reports and asset/inventory management • Maintaining Virtual Machines on Server 2012 r2 • Desk side hardware and software support services (DSS) • Help desk support over the phone, remote access, and face to face (14 Factories in BC) • Troubleshoot customer’s issue to accessing Map Drivers, Printers, Tablet and Cellphone • Troubleshoot OneDrive, SharePoint, Office365 and Skype for business • Dell laptops and desktops, standard client (AC) image with MS Office, SAP, legacy applications all on a virtualized environment using Citrix • Configuring NAS, SAN and DAS • Monitoring protocols such as SNMP, WMI, ICMP • Analyzing system performance, upgrades, and hardware improvements Show less

Network Support Engineer

• May 2015 - Nov 2017

• Prepared and anticipated future system needs; assist with the design of network and system plans • Installed, configured, and maintained software; perform necessary upgrades to the operating systems • Supported, monitored, tested, and troubleshot corporate windows • Installed and configured Cisco Router, switches, access points and firewalls • Prepare documentation for system inventory, configuration, and procedures • Support communication services such as Link, SharePoint, mobile devices • Provide technical hardware and software support • Installing and configuring Cisco phone (VOIP) Show less

Helpdesk Support

• May 2013 - May 2015

- Help Desk Support - Maintenance the backup Software on the Server - Installing and configuring Server 2008 R2 - Setup new Desktop and laptop for all clients - Create WSUS on the server with managed GPO - Moving Local backup to the Chartec BDR cloud backup - Virus Removal and tune up for all customer and clients - Implementation Microsoft Windows Deployment Services - Setup Tiny Desktop for all clients - On-Site troubleshooting Server and Desktop - Installing and configuring all desktop computer with dock station and 2x Monitor - Installing, configuring and troubleshooting Printers, Scanners Show less

Network Administrator

• Jan 1998 - May 2013

• Network wiring, setup patch panel for server room, assembling 200+ Desktop computers • Installing and configuring Windows XP, 7 for all Desktop and join them to domain • Installing and configuring Domain and Active Directory for Server 2000, Migrating Server 2000 to 2003 • Installing and configuring Mechanical Desktop, SolidWorks and AutoCAD Network Edition • Configuring group policy for accessing clients to the Application Server • Installing and configuring Symantec Antivirus on Server and all clients • Setup and configuring MIS System for 2 Centre (Central Office and Factory) • Data transferring between Central Server with Factory Server with Microsoft Data Transfer Software Show less