Sr. Business Analyst

• Aug 2023 - Present

Project Manager

• Jan 2021 - Aug 2023

Serving as Project Manager/Coordinator accountable for administrating, coordinating, andorchestrating internal projects in partnership with internal as well as external personnel representingvarious departments and partners. I collaborate daily with technical, billing, managerial, and users not only in a PM capacity but in various other roles including regulatory compliance, problem solving and product testing.

Business Analyst

• Sep 2019 - Jan 2021

Served as Business Analyst for a large scale billing platform conversion with a centralized focus on facilitating and documenting discovery sessions to capture existing user requirements and needs. Worked hand in hand with the new CRM software provider and third party integration partners to outline scope and requirements to ensure the new software would fit the organizations existing and future needs.

Project Coordinator; Support Manager; Analyst

• Sep 2011 - Sep 2019

As Project Coordinator - Directed project schedules for new customer onboarding, negotiated project changes, and maintained oversight of project team members to continuously ensure timely, within budget and scope project completion. As Support Manager - Managed a team of support staff to ensure quality customer support and issue resolution while maintaining appropriate KPI's. As Business Analyst - I worked to evaluate existing tools and user feedback to prepare requirements and use cases for software enhancements. Collaborated regularly with users and the development team throughout the development and QC cycles to ensure we were not only meeting but exceeding the customer and business needs. Show less

Better Hometown Manager

• 2010 - 2011

Charged with oversight and direction of promoting downtown through the Georgia Main Street Program and Better Hometown initiatives. Leveraging expertise in organization, design, promotion, and economic restructuring to continuously deliver on and achieve established objectives to promote activities, special events, business growth and economic growth initiatives. Charged with oversight and direction of promoting downtown through the Georgia Main Street Program and Better Hometown initiatives. Leveraging expertise in organization, design, promotion, and economic restructuring to continuously deliver on and achieve established objectives to promote activities, special events, business growth and economic growth initiatives.

Tourism and Community Marketing

• 2007 - 2010

Held primary accountability for development and implementation of tourism- generating strategies. Spearheaded all facets of marketing, planning, research administration, communication, and community relations. Maintained daily interactions with Chamber of Commerce Executive Director, volunteers, city officials, community organizers, board members, and local media. Held primary accountability for development and implementation of tourism- generating strategies. Spearheaded all facets of marketing, planning, research administration, communication, and community relations. Maintained daily interactions with Chamber of Commerce Executive Director, volunteers, city officials, community organizers, board members, and local media.

Business Owner

• 2005 - 2010

Executive Administrative Assistant

• 2001 - 2006