Olivia Donnan
Meeting and Convention Service Manager at Wyndham Pittsburgh University Center- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Larry Broderick
To this day (almost 9 months of having the honor of being the director of sales at the Hilton Garden Inn Pittsburgh/University Place) I still rely on Olivia. She has been my rock, my sounding board, my teacher and my friend. Her warmth and knowledge of the hospitality industry exudes with each phone call she handles or interaction with our guests. I am the utmost blessed to have such a dynamic person to work along side of at the hotel.
Andrea B. Servedio
I consistently tell Olivia how marketable she is becoming in the unique role that she plays at our hotel. Olivia is our amazing liaison between front office operations, reservations and our Sales team - we could not do it without her! To say I think highly of Olivia and her work ethic is an understatement. Olivia takes great care in all tasks presented to her, asks questions when she is unsure, and applies the answers to those questions to future tasks. I worked directly with Olivia dealing with our university and medical clients at the Hilton Garden Inn; she is the epitome of professional when dealing with the clients one-on-one and with our client's guests. I would have no hesitation recommending Olivia for any position, based on her work ethic and organization alone.
Larry Broderick
To this day (almost 9 months of having the honor of being the director of sales at the Hilton Garden Inn Pittsburgh/University Place) I still rely on Olivia. She has been my rock, my sounding board, my teacher and my friend. Her warmth and knowledge of the hospitality industry exudes with each phone call she handles or interaction with our guests. I am the utmost blessed to have such a dynamic person to work along side of at the hotel.
Andrea B. Servedio
I consistently tell Olivia how marketable she is becoming in the unique role that she plays at our hotel. Olivia is our amazing liaison between front office operations, reservations and our Sales team - we could not do it without her! To say I think highly of Olivia and her work ethic is an understatement. Olivia takes great care in all tasks presented to her, asks questions when she is unsure, and applies the answers to those questions to future tasks. I worked directly with Olivia dealing with our university and medical clients at the Hilton Garden Inn; she is the epitome of professional when dealing with the clients one-on-one and with our client's guests. I would have no hesitation recommending Olivia for any position, based on her work ethic and organization alone.
Larry Broderick
To this day (almost 9 months of having the honor of being the director of sales at the Hilton Garden Inn Pittsburgh/University Place) I still rely on Olivia. She has been my rock, my sounding board, my teacher and my friend. Her warmth and knowledge of the hospitality industry exudes with each phone call she handles or interaction with our guests. I am the utmost blessed to have such a dynamic person to work along side of at the hotel.
Andrea B. Servedio
I consistently tell Olivia how marketable she is becoming in the unique role that she plays at our hotel. Olivia is our amazing liaison between front office operations, reservations and our Sales team - we could not do it without her! To say I think highly of Olivia and her work ethic is an understatement. Olivia takes great care in all tasks presented to her, asks questions when she is unsure, and applies the answers to those questions to future tasks. I worked directly with Olivia dealing with our university and medical clients at the Hilton Garden Inn; she is the epitome of professional when dealing with the clients one-on-one and with our client's guests. I would have no hesitation recommending Olivia for any position, based on her work ethic and organization alone.
Larry Broderick
To this day (almost 9 months of having the honor of being the director of sales at the Hilton Garden Inn Pittsburgh/University Place) I still rely on Olivia. She has been my rock, my sounding board, my teacher and my friend. Her warmth and knowledge of the hospitality industry exudes with each phone call she handles or interaction with our guests. I am the utmost blessed to have such a dynamic person to work along side of at the hotel.
Andrea B. Servedio
I consistently tell Olivia how marketable she is becoming in the unique role that she plays at our hotel. Olivia is our amazing liaison between front office operations, reservations and our Sales team - we could not do it without her! To say I think highly of Olivia and her work ethic is an understatement. Olivia takes great care in all tasks presented to her, asks questions when she is unsure, and applies the answers to those questions to future tasks. I worked directly with Olivia dealing with our university and medical clients at the Hilton Garden Inn; she is the epitome of professional when dealing with the clients one-on-one and with our client's guests. I would have no hesitation recommending Olivia for any position, based on her work ethic and organization alone.
Experience
-
Wyndham Pittsburgh University Center
-
Hospitality
-
1 - 100 Employee
-
Meeting and Convention Service Manager
-
Sep 2022 - Present
-
-
-
Hotel Indigo Pittsburgh University Oakland
-
United States
-
Hospitality
-
1 - 100 Employee
-
Sales Coordinator
-
Mar 2020 - Sep 2022
Support for Director of Sales and Catering Sales Manager as well as General Manager, Act as point of contact for several businesses, Assist with Accounting to include Completing Daily Accounting Reports for Owners and Assist with Billing Issues, Maintain Social Media Platforms for Hotel and Restaurant, Book and see through room blocks and in-house catering events as needed, Distributing of Weekly Resumes and BEOS Support for Director of Sales and Catering Sales Manager as well as General Manager, Act as point of contact for several businesses, Assist with Accounting to include Completing Daily Accounting Reports for Owners and Assist with Billing Issues, Maintain Social Media Platforms for Hotel and Restaurant, Book and see through room blocks and in-house catering events as needed, Distributing of Weekly Resumes and BEOS
-
-
-
-
Sales and Catering Coordinator
-
Apr 2018 - Jan 2020
Acted as support for Director of Sales and Catering Sales Manager where needed, Collected appropriate details for all inquires to be able to ensure client is connected with appropriate contact, Maintained all Social Media Platforms, Collected and distributed appropriate reports, Booked small room blocks and in-house events when needed Acted as support for Director of Sales and Catering Sales Manager where needed, Collected appropriate details for all inquires to be able to ensure client is connected with appropriate contact, Maintained all Social Media Platforms, Collected and distributed appropriate reports, Booked small room blocks and in-house events when needed
-
-
-
Hilton Garden Inn
-
United States
-
Hospitality
-
700 & Above Employee
-
Reservation Coordinator
-
Aug 2016 - Apr 2018
Met reservation needs of local corporations, universities, groups, and individuals, Created and maintained Group Blocks and Rooming Lists in multiple systems, Continue to be up to date with resumes, groups, direct bill accounts, availability and rates, Ensured proper billing for all reservations and groups, Monitored TripAdvisor reviews and Booking.com reservations, Assisted Sales Team in Sales Calls, Events, Leads, Revenue Calls and other day to day functions Met reservation needs of local corporations, universities, groups, and individuals, Created and maintained Group Blocks and Rooming Lists in multiple systems, Continue to be up to date with resumes, groups, direct bill accounts, availability and rates, Ensured proper billing for all reservations and groups, Monitored TripAdvisor reviews and Booking.com reservations, Assisted Sales Team in Sales Calls, Events, Leads, Revenue Calls and other day to day functions
-
-
-
Omni Hotels & Resorts
-
United States
-
Hospitality
-
700 & Above Employee
-
Front Desk Agent
-
Jul 2013 - May 2016
Checked guest in and out of hotel to Omni's "Moment of Service" standards, Informed guests of downtown Pittsburgh, Cash handling, Completed daily check lists, Preformed hotel Night Audit when needed, Assisted in training of new agents Checked guest in and out of hotel to Omni's "Moment of Service" standards, Informed guests of downtown Pittsburgh, Cash handling, Completed daily check lists, Preformed hotel Night Audit when needed, Assisted in training of new agents
-
-
-
-
Server, Hostess, Food Runner
-
Feb 2012 - Jun 2013
Serve customers, Wine pairing, knowledge of seafood, identify food correctly to deliver to tables, seat guests in proper server rotation Serve customers, Wine pairing, knowledge of seafood, identify food correctly to deliver to tables, seat guests in proper server rotation
-
-
-
Red Robin
-
Design
-
1 - 100 Employee
-
Sales Team, Hospitality Team and CDT (Certified Designated Trainer)
-
Jul 2010 - Feb 2012
Serve, seat and train new team members to Red Robin Standards. Serve, seat and train new team members to Red Robin Standards.
-
-
-
-
Receptionist
-
Jun 2008 - Oct 2009
Check guests in and out of hotel, Inform guests of the Belfast area, Cash out Bars and Restaurants, Preform Night Audit for Hotel. Check guests in and out of hotel, Inform guests of the Belfast area, Cash out Bars and Restaurants, Preform Night Audit for Hotel.
-
-
-
-
General Manager
-
Apr 2007 - Sep 2007
Ordering, inventory, schedules, employment of staff, barista. Ordering, inventory, schedules, employment of staff, barista.
-
-
-
Aladdin's Eatery
-
United States
-
Food and Beverage Services
-
Manager & Server
-
Jul 2006 - Feb 2007
Opened and closed restaurant as manager and server, managed a team of up to 8, computer work, money handling, food service, running side work. Opened and closed restaurant as manager and server, managed a team of up to 8, computer work, money handling, food service, running side work.
-
-
-
Westin Hotels
-
1 - 100 Employee
-
Extern
-
Mar 2006 - Jun 2006
Housekeeper, Front Desk Agent, & PBX Operator Housekeeper, Front Desk Agent, & PBX Operator
-
-
-
-
Hostess & Food Runner
-
Jun 2005 - Feb 2006
Took reservations, customer counts, general cleanliness of work space, sat customers, correctly identified menu items that changed daily, ran food to tables. Took reservations, customer counts, general cleanliness of work space, sat customers, correctly identified menu items that changed daily, ran food to tables.
-
-
-
McDonald's
-
1 - 100 Employee
-
Mc Crew Memeber
-
Oct 2004 - Feb 2005
Cash handling, customer service, multi-tasked, minor food prep, general cleanliness of work space. Cash handling, customer service, multi-tasked, minor food prep, general cleanliness of work space.
-
-
Education
-
2005 - 2006
Pennsylvania Culinary Institute
Associate Degree, Hospitality & Restaurant Management -
2002 - 2004
Charleroi Area High School
Diploma, Basic Education
Community
