Experience

MaIrobotics

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Customer Success Operations Manager

  • Mar 2021 - Present

  -Managed new client on-boarding processes. Maintained good relations with the customers by ensuring that their expectations and goals were fully met. -Ensured all-time positive customer experience by communication and maintaining personal relationships. Worked with clients on issues and questions regarding the products, was the first point of contact for all matters. - Worked closely with internal stakeholders, including project managers and key account managers, with necessary contractual interactions, negotiations, and consulting. -Converted 62% of all accounts into sales reference customers (surpassing team goals consistently.) -Worked with teams internally on the development, implementation, and maintenance of customer-first culture. Maintained business of over 70 existing customers in North America. -Responsible for reengaging with lost leads via email and calls. Was successful in selling/upselling to over 20% of lost and none active leads by using different re-engagement techniques. - Utilized digital marketing and social media marketing campaigns to reengage and improve customer experience. -Managed and handled collection of customer feedback, testimonials, reviews, case studies. -Handled email communication with all customer channels, including email marketing automation, email campaigns for webinars and events. Responsible for weekly newsletters, product announcements, service emails. -Supported sales team as a sales consultant, was responsible for making over 30% of all company sales. -Performed operations management functions. Ensured that management and employees fully understood business needs, auditing compliance, tracking progress toward goals, and measuring analytics. Analyzed and reported departmental income, business trends, and employee statistics weekly for business process improvements.



Baghouse America

• United States
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• International Purchasing/ Sales Manager

  • Mar 2018 - Feb 2021

  -Imported 1.43 Million annually in products from 53 Chinese suppliers from China to the U.S. -Exported 1.22 Million annually in products from the U.S. and China to multiple continents and countries. -Attended 24 different trade fairs and exhibits. -Sourced Competitor products through export/import data research and developed 13 new supply chains. -Domestic and International sales. -Implemented new CRM and ERP software for procurement and inventory management. -Managed over 100,000 Inventory Items. -Supervised the process of procurement contracts and agency agreements. -Reduced inventory costs annually by an average of 5.3%.



Veles LTD.

• United Kingdom
• Accounting

• International Purchasing Manager

  • Sep 2012 - May 2016

  -Exported 1.8 Million annually in goods from 16 different countries, from 300 different suppliers. -Engage support and agreement for the strategy from key stakeholders so that implementation and compliance are optimal; promote the effective management of suppliers to sustain value throughout the life of the contract. -Established new processes and systems company-wide. -Managed key supplier relationships and reduced costs 17.7%. -Liaising with customers & the dealer network to answer and resolve their queries. -Sourcing the most affordable materials for the company's manufacturing process. -Involvement in tender and bidding process. -Located alternative items for customers. -Developed sourcing strategies. -Prepared high-quality tender documentation. -Negotiated Terms and Conditions for procurement. -Resolving disputes and claims with vendors and suppliers. -Wrote contracts and the terms of sales in English, Russian, and Chinese. -Developed relationships with distributors and customers. -Involved in selling off excess, damaged inventory and stock. -Attended 24 different trade fairs and exhibits.



The voice of Russia

• Broadcasting Department Specialist

  • Jul 2010 - Aug 2012

  -Ensuring that broadcast operations are aligned. -Proofreading Chinese translations. -Managing voice recording processes. -Managing radio broadcasting operations and broadcast line setup. -Ensuring that broadcast operations are aligned. -Proofreading Chinese translations. -Managing voice recording processes. -Managing radio broadcasting operations and broadcast line setup.