Account Manager

• Feb 2021 - Present

Business Developer

• Jan 2021 - Apr 2022

Market Developer

• Aug 2020 - Jan 2022

Operations Manager

• Oct 2016 - Oct 2019

Disruptive Mexican Boutique Bed and Breakfast brand with four locations in Mexico city. Primary leader of the boutique hotel group with responsibility for all operations, including guest and associate satisfaction, human resources, infrastructure and supplier relations. Ensuring brand standards are met exceeding guest expectations. Creating a healthy work environment resulting in a customer centric team that makes our service a trademark. Organize the staff’s recruitments, schedules and vacations. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs. Development and implementation of preventive and corrective maintenance programs for all four properties in which the activities are detailed on a weekly schedule to maximize the time and resources. Manage a team of internal maintenance specialists and external contractors. Build and manage relationships with all hotel ́s suppliers, finding new suppliers and new solutions with them in order to keep growing and solidifying previous relationships, as well as creating new ones that solve new challenges. Constantly improve hotel management processes through creative solutions keeping always in mind the costs. Lead special operations projects as needed. Developed a system to control of all the processes of the hotels are audited, followed and executed. My areas of expertise developed the kitchen, maintenance, security and housekeeping areas. Performed quality audits to ensure the system was working correctly and finally implementing the system to the staff that keeps the operation going. Supervise and coordinate the construction of a new hotel location through its opening. Ensuring that the deadlines were met and supervising the architect ́s work along with keeping the spending within budget. Organizing events with key hotel personnel. Putting together the logistics from the backstage view of the event ensuring a correct and smooth operation. Show less

Exports Manager

• May 2011 - Mar 2015

Customer service and client portfolio management for export projects for clients in England, Italy, Chile, Peru, Canada, USA, Hong Kong, South Africa and Saudi Arabia. Such exports operations have grown 30% in a 12 month period. Among some of the clients are Skechers, Aldo, Call it Spring, Guess, Harbor, Zigi, Nordstrom, Nordstrom Rack, Wolverine (Wolverine Brand and Harley Davidson) - Coordination and management of product development beginning from the last, supervising fit and lines, all the way through the production process, finalizing with packaging and distribution. - Analysis and supervision of the complete cycle of a production order. - Quality assurance and identification of production opportunities. - Team coordination for customers’ third parties audits and corrective action plan ́s follow up. - Exports logistics management in compliance with official regulations and market cultural requirements. - Specification Manuals translations for different brands. - Collection and bills management. Show less

Business Development and Exports

• Jan 2010 - Aug 2010

Western boot manufacturing and exporting company acknowledged within the industry. - Development of the European market for western and fashionable footwear representing 20% of the sales of the company. - Generation of new accounts with represented more than US$1,000,000 in less than six months and exports to Greece, France, Sweden, Japan, Austria and Germany. - Customer service and client portfolio management. - Quality and opportunity production assurance. Resulting in a 100% client satisfaction with the final product and timely delivery. Show less

Business Development & Marketing

• Mar 2007 - May 2009

Real estate marketing and sales company specialized in Mexico and Panama for the real estate developer Grupo Mall. - Development of the USA market for international awarded projects in Mexico “Campeche Playa Golf Marina and SPA Resort” a US$600,000,000.00 million investment project and in Panama “Los Faros de Panama”, a US$450,000,000.00 investment project, resulting in having real estate brokerage representation in more than ten states over the USA. - Open and manage an InmOptions branch offices in Miami and New York, allowing a more efficient marketing of the projects having strategically positioned support offices. - Establishment, development and management of a network of agents within the USA real estate market. - Creation relationships with governmental and private institutions to help on the promotion of the projects. - Development of marketing strategies for new target markets resulting in the advertising of the products in more than 10 states. - Other areas of responsibility include management and leadership duties such as professional development, training, coaching and performance management for the staff around the different InmOptions offices across the USA allowing the - Conduct after-sales service to the clients. - Creation and coordination of seminars, presentations and promotional events. - Elaboration of important marketing documentation for publications for the European and American markets. Show less

Owner / General Manager

• Jan 2005 - Feb 2007

Polyurethane paint manufacturer. - Created and developed new clients resulting in the creation of 20 new accounts increasing sales by 30% - Managed and developed sales channels around the area. - Rearranged the plant’s layout for space and production time optimization, reducing it by 10%. - Integrated teamwork within the company key members to specific areas to assure production activities. - Development of new products. Polyurethane paint manufacturer. - Created and developed new clients resulting in the creation of 20 new accounts increasing sales by 30% - Managed and developed sales channels around the area. - Rearranged the plant’s layout for space and production time optimization, reducing it by 10%. - Integrated teamwork within the company key members to specific areas to assure production activities. - Development of new products.

Project Leader

• 2003 - 2003

Company that provides integrated logistics solutions for General Motors. - Planned and designed a project for the optimization of the warehouse space in the General Motors facilities reducing the space by 20% representing a reduction on the response time, saving several US millions in operation costs. Obtaining recognition of my superiors not only form SEGLO but as well from General Motors for the excellent results nevertheless my short working experience. Company that provides integrated logistics solutions for General Motors. - Planned and designed a project for the optimization of the warehouse space in the General Motors facilities reducing the space by 20% representing a reduction on the response time, saving several US millions in operation costs. Obtaining recognition of my superiors not only form SEGLO but as well from General Motors for the excellent results nevertheless my short working experience.