Experience

Club Assist

• Netherlands
• Fundraising
• 1 - 100 Employee

• IT Service Desk Manager

  • Oct 2011 - Present

  In this role I manage the delivery of First, Second and Third Tier lines of support across the entire Company service catalogue. I oversee the installation and roll out enterprise applications, maintain communication with departmental Managers to report progress, identify issues, and allocate resources. I also develop and implement policies and procedures to motivate staff, boost morale and enhance productivity, and negotiate with hardware vendors, and nationwide providers such as AT&T, T-Mobile, Sprint and Roger's (a Canadian provider). My achievements included: - Developed and implemented ITSM enterprise-wide and introduced Gamification. - Created policies and procedures focused on Incident Management, Problem Management, and Change Management and developed a central Asset Management System. - Used SCCM and Ghost to deploy software and for OS upgrades and configured TCP/IP on Windows systems. - Developed LAN and home network environments, and coordinated office and staff relocations. - Acquired expertise in Project Management, technical and business writing, and risk analysis. Show less



CCCIS

• United States
• 1 - 100 Employee

• Information Technology Support Engineer

  • Jun 2011 - Oct 2011

  In this position I functioned as the IT Team Lead, managed IT support for companies in the automotive industry, and performed troubleshooting of applications and operating system issues. My achievements included: - Installed, rolled-out, and supported CCCIS applications at over 10,000 body shops. - Configured TCP/IP on a Windows OS systems, and created LAN and home network environments. - Delivered technical training on CCCIS applications, conducted site installations and presented onsite training. - Mapped directories, developed security and permission on network folders, and created security groups. - Developed windows accounts on both Domain and local machines. Show less



HEALTHWAYS, VACO TECHNOLOGY SERVICES - Torrance, CA (Mar 2011 - Jun 2011)

• Desktop Engineer

  • Mar 2011 - Jun 2011

  I delivered efficient IT support to healthcare professionals, which included desktop support, involving workstations, network printers, PDA, smart phones, and scanners. I also provided daily technical support related to network, connectivity, and e-mail issues and conducted troubleshooting of high-risk Clinician issues. Moreover I oversaw file/folder security management, maintained the database approval list, and created workflows for resolvers. My achievements included: - Installed and supported multiple healthcare applications, such as Carelink, Imbrace, and Business Objects Show less



JE Components, Inc

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Account Representative - Hardware Procurement/Sales

  • Apr 2008 - Oct 2009

  As an Account Representative I was the central point of contact for customers and provided hardware and administrative support. I managed the sale and purchase of network and computer components and performed hardware repair and maintenance. In addition I oversaw IT asset inventory and executed File Management. As an Account Representative I was the central point of contact for customers and provided hardware and administrative support. I managed the sale and purchase of network and computer components and performed hardware repair and maintenance. In addition I oversaw IT asset inventory and executed File Management.



Magellan Behavioral Health

• Retail Art Supplies
• 300 - 400 Employee

• IT Project Coordinator

  • Oct 1999 - Apr 2008

  I served as the Project Team Leader, and ensured high productivity standards in providing IT Support to healthcare professionals. Furthermore I managed IT asset inventory, delivered First level support for all Company devices, printers and hardware, and maintained a daily log of all IT reports. I also communicated regularly with the Project Team Manager in order to report progress, identify issues, and allocate resources. My achievements included: - Oversaw the efficient execution of office staff relocations. - Facilitated the implementation of numerous projects involving professional IT staff, Physicians and senior staff. - Kept accurate electronic claim records and project managed the conversion of files to digital format. Show less