Experience

Jacquelle Beaute

• Indonesia
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Ecommerce Specialist

  • May 2023 - Present

  - Responsible for managing the marketplace and website (creating product descriptions, uploading product images, banner campaigns or promos, launching new products, checking stock and prices) - Responsible for improving revenue and marketplace performance - Responsible for daily, weekly, monthly and special campaigns available in each market place, both independent campaigns marketplace campaigns - Responsible for store decoration / store display in marketplace and website - Submission all Promo on Seller Center - Operation Marketplace tools (Shopee Live, Shopee Video, Brand Membership, Tokopedia Play etc) - Coordinate with Marketplace Relationship Manager for campaigns and other things needed - Analyze all ecommerce data (Tokopedia, Shopee) to create marketing strategies and Create a Marketting Planning Strategy for Marketplace Promotion - Content Planning for Promotion Marketplace (brainstorming for social media uploads) - Coordination with the Design, Content, and Social Media teams to create promotional content - Responsible for operation of Live Streaming (Shopee Live) - Customer Service Monitoring (Complain from customer, Return & Refund, eCommerce features if needed) - Weekly Report Sales for all Marketplace Show less



MONOMOLLY ID

• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Relation Manager & Key Account E-Commerce

  • Jan 2021 - Apr 2023

  - Processing Purchase Orders via Marketplace - Delivery planning/customer delivery schedule - Follow up Production in meeting delivery schedules - Connectiing with production department to ensure PO compliance - Responsible for all order delivery documents, PO with Supplier, sample product on going etc. - Collaborate with all ekspedisi agents for efficient delivery and save costs for customers and companies - Updated weekly sales reports - Operation all tools on Marketplace Shopee, Tiktok - Communicate with Relationship Manager from Marketplace for ongoing campaigns or promos - Coordinator with Marketing Creative team for promo or campaign - Answer customer questions via Marketplace - Provide problem solving for complaint customers - Customer satisfaction provides the best for customers in accordance with company SOP - Standby weekend for Customer jika di butuhkan - Help setting up live Tiktok sessions if needed - processing returns and refunds from A to Z - Retur and refund report- Answer customer questions for orders or complaints about orders or products Show less



FLANELIS

• France
• Real Estate
• 1 - 100 Employee

• Business Owner

  • Mar 2017 - Mar 2022

  - Photoshoot for Catalog - Handle social media Instagram - Content planning - Manage content story & feeds - Answer customer questions via Marketplace - Reply Direct Massage Instagram KOL Handle for Endorsements and Paid Ads - Process orders from Shopee Whatsapp and Direct Massage - Manage Campaign on Ecommerce Shopee - Communication with Relationship Manager Shopee for promo or Campaign - Submit promo or campaign on Seller Center or RM Ecommerce - Strategic Marketting on Marketplace - Operation Marketplace Show less



Pqueen Shoes Online

• Customer Service & Data Sales Entry

  • Jan 2017 - Mar 2017

  - Reply to customer chats from Whatsapp Line and Direct Massage Instagram - Customer followup for orders - Handle complain from customer - Sales recap all daily, weekly and monthly - Manage stock weekly - Daily stock updates - Reply to customer chats from Whatsapp Line and Direct Massage Instagram - Customer followup for orders - Handle complain from customer - Sales recap all daily, weekly and monthly - Manage stock weekly - Daily stock updates



J-clothes T-shirt

• Customer Service Administrator

  • Dec 2015 - Sep 2016

  Reply to customer chats from Whatsapp Customer followup Complaint process Order process from start to finish via Lazada, Whatsapp Manage ads via Line Massangers with the Shoutout For Shoutout (SFS) method Packing orders Monthly report as Customer Service Reply to customer chats from Whatsapp Customer followup Complaint process Order process from start to finish via Lazada, Whatsapp Manage ads via Line Massangers with the Shoutout For Shoutout (SFS) method Packing orders Monthly report as Customer Service