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Bio

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Numa Robertson is a seasoned IT professional with expertise in computer networking, hardware, and security. Holding multiple certifications, including ITIL 4 Foundation, CompTIA Server+, and Cisco Certified Network Associate Routing and Switching (CCNA), Numa has a strong foundation in information assurance and cybersecurity. With experience in managing teams and overseeing technical operations at top organizations, Numa excels in strategic planning, problem-solving, and stakeholder engagement.

Credentials

  • ITIL 4 Foundation
    AXELOS Global Best Practice
    Aug, 2020
    - Jun, 2026
  • CompTIA Server+
    CompTIA
    Mar, 2020
    - Jun, 2026
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Jul, 2018
    - Jun, 2026
  • CompTIA Security+ ce
    CompTIA
    Apr, 2017
    - Jun, 2026
  • CompTIA Network+ ce
    CompTIA
    Feb, 2016
    - Jun, 2026
  • CompTIA A+ ce
    CompTIA
    Oct, 2015
    - Jun, 2026
  • Microsoft 365 Certified: Exchange Online Support Engineer Specialty
    Microsoft
    Jun, 2022
    - Jun, 2026
  • Microsoft Certified Trainer (MCT)
    Microsoft
    Dec, 2021
    - Jun, 2026
  • Microsoft Certified: Azure Administrator Associate
    Microsoft
    Dec, 2020
    - Jun, 2026
  • CompTIA Data+ ce
    CompTIA
    Jul, 2021
    - Jun, 2026

Experience

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Manager, Operations and Service Delivery
      • Apr 2024 - Present

    • Manager, Managed Services Operations
      • Feb 2024 - Apr 2024

    • Supervisor, Managed Services Technical Operations
      • Oct 2021 - Feb 2024

    • NOC Shift Supervisor, Tier II
      • Jun 2021 - Oct 2021

    • Systems Support Engineer
      • Sep 2020 - Jun 2021

    • IT Support Specialist
      • Nov 2018 - Jun 2020
      • Washington D.C. Metro Area

      - Overall responsibility for IT support, onboarding/offboarding, and maintaining technical infrastructure at corporate headquarters in a complex, multi-domain environment which resulted from several recent acquisitions- Administered AD, Exchange servers, Mitel and Shoretel IP phone systems, Cisco...

  • CPR Cell Phone and Computer Repair
    • Charlotte, North Carolina Area
    • Store Manager
      • Jul 2017 - Jan 2018
      • Charlotte, North Carolina Area

      - Managed a store in Myers Park with five technicians; provided help desk and repair services for a broad customer base.- Developed relationships with both corporate and individual clients, acting as the primary customer service point of contact. Increased the store’s Google review count by 37.5%...

  • KBRwyle (formerly Wyle)
    • Patuxent River Naval Air Station, Webster Annex...
    • STEM Intern
      • Jun 2012 - Aug 2015
      • Patuxent River Naval Air Station, Webster Annex...

      - Worked in information assurance for NAVAIR; secured computer systems to be interfaced with UAVs or to be connected to Department of Defense networks.- Installed and improved networks, including structured cabling installation in Navy laboratories.- Implemented the infrastructure needed to have ...

Education

  • 2009 - 2013
    Maurice J. McDonough High School

Suggested Services

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Industry Focus. “Computer Networking”

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