Bio
Credentials
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ITIL 4 Foundation
AXELOS Global Best PracticeAug, 2020- Jun, 2026 -
CompTIA Server+
CompTIAMar, 2020- Jun, 2026 -
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoJul, 2018- Jun, 2026 -
CompTIA Security+ ce
CompTIAApr, 2017- Jun, 2026 -
CompTIA Network+ ce
CompTIAFeb, 2016- Jun, 2026 -
CompTIA A+ ce
CompTIAOct, 2015- Jun, 2026 -
Microsoft 365 Certified: Exchange Online Support Engineer Specialty
MicrosoftJun, 2022- Jun, 2026 -
Microsoft Certified Trainer (MCT)
MicrosoftDec, 2021- Jun, 2026 -
Microsoft Certified: Azure Administrator Associate
MicrosoftDec, 2020- Jun, 2026 -
CompTIA Data+ ce
CompTIAJul, 2021- Jun, 2026
Experience
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Manager, Operations and Service Delivery
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Apr 2024 - Present
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Manager, Managed Services Operations
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Feb 2024 - Apr 2024
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Supervisor, Managed Services Technical Operations
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Oct 2021 - Feb 2024
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NOC Shift Supervisor, Tier II
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Jun 2021 - Oct 2021
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Systems Support Engineer
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Sep 2020 - Jun 2021
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Naylor Association Solutions (Naylor, LLC)
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Washington D.C. Metro Area
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IT Support Specialist
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Nov 2018 - Jun 2020
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Washington D.C. Metro Area
- Overall responsibility for IT support, onboarding/offboarding, and maintaining technical infrastructure at corporate headquarters in a complex, multi-domain environment which resulted from several recent acquisitions- Administered AD, Exchange servers, Mitel and Shoretel IP phone systems, Cisco...
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CPR Cell Phone and Computer Repair
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Charlotte, North Carolina Area
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Store Manager
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Jul 2017 - Jan 2018
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Charlotte, North Carolina Area
- Managed a store in Myers Park with five technicians; provided help desk and repair services for a broad customer base.- Developed relationships with both corporate and individual clients, acting as the primary customer service point of contact. Increased the store’s Google review count by 37.5%...
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KBRwyle (formerly Wyle)
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Patuxent River Naval Air Station, Webster Annex...
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STEM Intern
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Jun 2012 - Aug 2015
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Patuxent River Naval Air Station, Webster Annex...
- Worked in information assurance for NAVAIR; secured computer systems to be interfaced with UAVs or to be connected to Department of Defense networks.- Installed and improved networks, including structured cabling installation in Navy laboratories.- Implemented the infrastructure needed to have ...
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Education
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2009 - 2013Maurice J. McDonough High School
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Industry Focus. “Computer Networking”
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