Head of Technology Operations, Technology

• Aug 2016 - Present

• Developed and executed Technology vision, strategy, policies and operating procedures for Product Development, IT Operations, IT Procurement, IT Vendor & Partner Management, IT Infrastructure & Asset Management, IT Service Management that facilitated organisation to reduce 20% CAPEX cost and 15% OPEX cost.• Built, led and coach high performing teams by defining objectives, priorities and activities to be more customer-centric, efficient and result driven.• Enabled 20 times faster product delivery and launch to market by introducing lean & agile product development process (Scrum, Kanban) and setting up CI/CD process.• Increased service performance and service availability (up to 99.99%) by designing scalable fault-tolerant systems and implementing 100% observability on all technology systems.

Chief Information Security Officer, Technology

• Feb 2018 - Present

Senior DevOps Engineer, Platform Engineering

• Jun 2014 - Jul 2016

• Managed a scalable AWS environment of 100+ microservices consisting of varied technologies including Solr, Celery, Varnish, Python, Node.js, Angular.js, Backbone.js, MySQL and MongoDB.• Built the infrastructure for product development, including development processes, build, test automation that enabled 20% faster release process to the market.• Increased service availability up to 99.99% by introducing monitoring and alerting using Prometheus, Nagios, Cloudwatch, Pagerduty on applications and systems.• Bolstered Security following AWS Best Security Best Practice to reduce security risks near 0%. • Facilitated as the first line of defence against instability due to any incidents and ensured 99% incidents resolution within SLA.

Software Engineering Analyst, Middleware and Integration Team

• Jan 2011 - Jun 2014

• Led successful large-scale IT projects from conception to completion with Telenor, Grameenphone and Accenture that facilitated in 15% revenue growth.• Performed Technical analysis, Development & Operation of new & existing VAS product to serve 45 million Grameenphone Subscribers.• Attained 99.5% service uptime resolving system malfunctions and application bugs.• Achieved 99% client satisfaction delivering on time, triaging application issues, troubleshooting, and finding workarounds.

Software Engineer, Technology Operations

• Jan 2010 - Dec 2010

• Led 2 large-scale IT projects of Bangladesh Government (Website Development of Bangladesh Bureau of Statistics, Automation of Bangladesh Post Office) that influenced in 15% revenue growth.• Performed Technical analysis, Development & Operation of 1 Inventory Management System of Bangladesh Army (Project Name: Reports Return).• Maintained 99.5% service uptime and 99% client satisfaction resolving system malfunctions, application bugs and delivering on time, triaging application issues, troubleshooting.