Experience

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  Department of Technology Services, State of Utah

  • United States
  • Government Administration
  • 700 & Above Employee

  • Business Intelligence and Enterprise Reporting Manager

    • Aug 2013 - Present

    As manager for Business Intelligence and Enterprise Report for the Department of Technology Services we work with business managers at all levels to provide high quality, accurate, reliable, fast and trustworthy reports that meet or exceed expectations. To do this we implement a process that gathers stakeholder requirements, develops mockup and prototype reports to ensure we are meeting their needs, and we implement a rigorous process of validating customer data to ensure our reports can be trusted by the business. Our future goals are to implement an enterprise business intelligence environment that will enable all State Executive Branch agencies with the ability to access business intelligence tools and technology, implement predictive analytics, and further enhance problem management to identify root cause analysis of key issues in our organization.

  • Service Level Manager

    • Mar 2008 - Present

    As a service level manager I am responsible for implementing, managing and monitoring the performance of 23 service level agreements for the State of Utah executive branch agencies. The SLAs we enter into each year identify key business applications and performance standards the agencies want us to provide. We in turn take this information and input it into our monitoring and incident management systems and the metrics produced become the hub of our operations for all technical and non-techical groups to support. The metrics are are not only used to monitor performance but to ensure compliance with the SLAs entered into.

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  Division of Information Technology Services

  • Customer and Product Support Manager

    • 2005 - 2007

    During this time, my responsibilities included providing strategic vision, plans and leadership for the development and implementation of three IT programs for the State of Utah’s Division of Information Technology Services: Project Management, Product Management, and Customer Account Relationshi...

• 

  State of Utah

  • United States
  • Government Administration
  • 700 & Above Employee

  • Data Center Operations Manager

    • Feb 2002 - Feb 2004

    During this time I was responsible for providing strategic vision to over 60 employees engaged in the day to day operation of the State of Utah’s two primary data centers totaling more than 35,000 sq ft. and 500+ servers. Responsibilities included: ensuring data security was maintained by conducting vulnerability assessments and establishing multilayer physical security access; performing acceptance testing of new applications; managing system administrators in the performance of their work; providing data storage, mainframe operations, large volume network print services, overseeing network operations, systems monitoring, capacity planning, data center configuration, data center cooling, implementing data center cabling standards and access control. Additional responsibilities included functioning as the hosting and backup and recovery product manager.

  • Wireless Services Manager

    • Nov 1995 - Feb 2002

    During this time I was responsible for the implementation, operation, and maintenance of critical public safety wireless communications throughout the State of Utah, including microwave, VHF and UHF communication systems. I managed the day to day operation of more than 46 mountain top communication sites; implementation of sensitive computer, video and wireless communication systems in police vehicles; and the functional operation of the State of Utah’s emergency 911 dispatch centers. During this time I served on a special task force for the creation and implementation of the Utah Communications Agency Network (UCAN), a quasi state government entity set up to establish a state wide wireless communications network to be used by Federal, State, County, and City public safety officials.